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Client Services Specialist

2 months ago

Winnersh, United Kingdom Ardonagh Advisory Full time

Job Summary

The Client Services Specialist will play a key role in providing exceptional customer service to our clients and stakeholders in the Group Risk department. This is an exciting opportunity to join a dynamic team and contribute to the success of Ardonagh Advisory.

Key Responsibilities

  • Provide timely and accurate support to clients and stakeholders, responding to queries and resolving issues in a professional and courteous manner.
  • Assist with the administration of group life, group income protection, and group critical policies, including invoicing, accounts, and client queries.
  • Collaborate with the Employee Benefits Consultants to prepare information for scheme renewals and other business activities.
  • Develop and maintain strong relationships with clients and stakeholders, providing a market-leading customer experience.
  • Contribute to the development and implementation of business processes and procedures to improve efficiency and effectiveness.

Requirements

  • Group Risk experience is essential, with a strong understanding of group life, group income protection, and group critical policies.
  • Administration experience, with proficiency in Microsoft Office and strong organizational skills.
  • Excellent customer service skills, with the ability to communicate effectively with clients and stakeholders.
  • Highly motivated and enthusiastic, with a proactive and thorough approach to work.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.

What We Offer

  • A competitive salary and benefits package, including holiday entitlement and pension scheme.
  • Opportunities for career development and progression, with training and development programs to support your growth.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • 24-hour support for physical and mental wellbeing, including access to employee assistance programs.