Customer Service Representative

9 hours ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Credit Management team at Skipton Building Society. As a key member of our team, you will play a vital role in ensuring we provide exceptional service to our customers, particularly those experiencing financial difficulties.

Key Responsibilities
  • Handle inbound and outbound calls with customers, providing empathetic and solution-focused support.
  • Assess customer affordability and provide tailored solutions to meet their needs.
  • Process mortgage arrears administration accurately and efficiently.
  • Liaise with solicitors to ensure appropriate actions are taken.
  • Identify customers with vulnerabilities and provide supportive communication.
  • Manage direct debit administration and take payments.
What We Offer

We are committed to providing a supportive and inclusive work environment, with opportunities for growth and development. Our benefits package includes:

  • Annual discretionary bonus scheme
  • 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days
  • Matching employer pension contribution (up to 10% per annum)
  • Private medical insurance for all colleagues
  • 3 paid volunteering days per annum
  • Diverse and inclusive colleague networks available for you to join
Requirements
  • Previous experience in providing excellent customer service
  • Ability to work under pressure in a fast-paced environment
  • Effective communication and listening skills
  • General mortgage knowledge and/or experience would be beneficial


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