Customer Service Representative
9 hours ago
We are seeking a highly motivated and customer-focused individual to join our Credit Management team at Skipton Building Society. As a key member of our team, you will play a vital role in ensuring we provide exceptional service to our customers, particularly those experiencing financial difficulties.
Key Responsibilities- Handle inbound and outbound calls with customers, providing empathetic and solution-focused support.
- Assess customer affordability and provide tailored solutions to meet their needs.
- Process mortgage arrears administration accurately and efficiently.
- Liaise with solicitors to ensure appropriate actions are taken.
- Identify customers with vulnerabilities and provide supportive communication.
- Manage direct debit administration and take payments.
We are committed to providing a supportive and inclusive work environment, with opportunities for growth and development. Our benefits package includes:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- Private medical insurance for all colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join
- Previous experience in providing excellent customer service
- Ability to work under pressure in a fast-paced environment
- Effective communication and listening skills
- General mortgage knowledge and/or experience would be beneficial
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Skipton, North Yorkshire, United Kingdom Invigorate Recruitment Full time{"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely...
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