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Customer Service Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our Review and Financial Advice Team at Skipton Building Society.
Key Responsibilities- Provide administrative support to the team, ensuring efficient use of resources and effective allocation of tasks.
- Review and manage inbound communication channels, including online portals and mail requests.
- Distribute opportunities and information to relevant colleagues, ensuring timely and accurate delivery.
- Accurately enter data into core systems, maintaining high levels of data integrity.
- Support the distribution of customer literature and meeting packs, ensuring seamless communication.
- Prepare reports and MI for the Leadership Team, providing valuable insights and recommendations.
- Contribute to continuous improvement of existing processes, driving efficiencies and excellence.
- Ensure performance and behaviors align with the Society's Values & Behaviours Framework.
- Excellent data entry skills, with a strong attention to detail.
- Strong organizational and time management skills, with the ability to work at pace.
- Clear verbal and written communication skills, with the ability to articulate complex information.
- Adept at using data entry systems, including MS Excel, MS Access, and MS Outlook.
- Annual discretionary bonus scheme, with an average on-target bonus of 8%.
- 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme, allowing the ability to buy and sell additional annual leave days.
- Generous employer pension contributions, up to 10% per annum dependent on employee selection.
- Access to the Lifeworks employee assistance program, including wellbeing apps and online employee discount platform.
- Two paid volunteering days per year, allowing you to give back to the community.
