IT Service Management Coordinator
4 weeks ago
About the Role
We are seeking an IT Service Management Coordinator to join our dynamic IT function at Skipton Building Society. As an ITSM Service Coordinator, you will play a key role in ensuring that IT services are delivered efficiently, effectively, and in alignment with business needs.
Key Responsibilities
- Coordinate and manage IT service delivery, ensuring adherence to ITSM processes and best practices.
- Monitor and manage service requests, incidents, problems, and changes through their lifecycle.
- Ensure timely resolution of incidents and service requests, meeting or exceeding SLAs.
- Act as the primary point of contact for incident management, logging, tracking, and managing incidents to ensure prompt resolution.
- Communicate incident status and updates to stakeholders and customers.
- Assist in identifying, analysing, and resolving root causes of problems, coordinating with relevant teams to implement long-term solutions to prevent recurrence.
- Facilitate change management processes, ensuring that changes are planned, tested, and implemented with minimal disruption to services.
- Ensure all changes are documented and approved as per the change management policy.
- Monitor and report on service performance against SLAs, identifying areas for improvement and working with teams to enhance service delivery.
- Maintain clear and effective communication with stakeholders, including users, IT teams, and management.
- Prepare and distribute regular reports on service performance and incident resolution.
- Identify opportunities for process improvement and implement changes to enhance service efficiency and effectiveness.
- Stay updated with the latest ITSM trends and best practices.
What We Offer
- A dynamic and collaborative working environment.
- A range of benefits, including annual discretionary bonus scheme, 25 days standard annual leave, holiday trading scheme, matching employer pension contribution, colleague mortgage, salary sacrifices scheme, commitment to training and development, private medical insurance, and 3 paid volunteering days per annum.
- A commitment to work/life balance and flexible working arrangements.
About Us
Skipton Building Society is a mutual organisation, owned by our members. We are the fourth biggest building society in the UK, with a department consisting of c120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions.
What We Need From You
- A strong understanding of ITSM frameworks and best practices.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Proficiency in ITSM tools and software.
- Customer-focused with a commitment to providing high-quality service.
- Ability to work collaboratively in a team environment.
Language: English
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