IT Service Management Coordinator

4 weeks ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

About the Role

We are seeking an IT Service Management Coordinator to join our dynamic IT function at Skipton Building Society. As an ITSM Service Coordinator, you will play a key role in ensuring that IT services are delivered efficiently, effectively, and in alignment with business needs.

Key Responsibilities

  • Coordinate and manage IT service delivery, ensuring adherence to ITSM processes and best practices.
  • Monitor and manage service requests, incidents, problems, and changes through their lifecycle.
  • Ensure timely resolution of incidents and service requests, meeting or exceeding SLAs.
  • Act as the primary point of contact for incident management, logging, tracking, and managing incidents to ensure prompt resolution.
  • Communicate incident status and updates to stakeholders and customers.
  • Assist in identifying, analysing, and resolving root causes of problems, coordinating with relevant teams to implement long-term solutions to prevent recurrence.
  • Facilitate change management processes, ensuring that changes are planned, tested, and implemented with minimal disruption to services.
  • Ensure all changes are documented and approved as per the change management policy.
  • Monitor and report on service performance against SLAs, identifying areas for improvement and working with teams to enhance service delivery.
  • Maintain clear and effective communication with stakeholders, including users, IT teams, and management.
  • Prepare and distribute regular reports on service performance and incident resolution.
  • Identify opportunities for process improvement and implement changes to enhance service efficiency and effectiveness.
  • Stay updated with the latest ITSM trends and best practices.

What We Offer

  • A dynamic and collaborative working environment.
  • A range of benefits, including annual discretionary bonus scheme, 25 days standard annual leave, holiday trading scheme, matching employer pension contribution, colleague mortgage, salary sacrifices scheme, commitment to training and development, private medical insurance, and 3 paid volunteering days per annum.
  • A commitment to work/life balance and flexible working arrangements.

About Us

Skipton Building Society is a mutual organisation, owned by our members. We are the fourth biggest building society in the UK, with a department consisting of c120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions.

What We Need From You

  • A strong understanding of ITSM frameworks and best practices.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Strong organisational skills and attention to detail.
  • Proficiency in ITSM tools and software.
  • Customer-focused with a commitment to providing high-quality service.
  • Ability to work collaboratively in a team environment.

Language: English



  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking an IT Service Management Coordinator to join our dynamic IT function. As an ITSM Service Coordinator, you will be responsible for overseeing the day-to-day operations of IT service management processes, ensuring that IT services are delivered efficiently, effectively, and in alignment with business needs.Key...


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking an IT Service Management Coordinator to join our dynamic IT function. As a key member of our team, you will be responsible for overseeing the day-to-day operations of IT service management processes, ensuring that IT services are delivered efficiently, effectively, and in alignment with business needs.Key...


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleSkipton Building Society is seeking an IT Service Delivery Coordinator to join our dynamic IT function. As a key member of our team, you will play a vital role in ensuring the smooth operation of our IT services, working closely with IT teams, stakeholders, and colleagues to manage and improve service delivery.Key ResponsibilitiesCoordinate and...


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    At Skipton Building Society, we’re looking for an IT Service Management Coordinator to join our dynamic IT function. As a crucial member of our team, you will be responsible for overseeing the day-to-day operations of IT service management processes.Our ideal candidate will have a strong understanding of ITSM frameworks and best practices, excellent...


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Group Full time

    Service Delivery Role OverviewWe are seeking an IT Service Management Specialist to oversee the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs.The IT Service Management Specialist will work closely with various IT teams, stakeholders,...


  • Skipton, North Yorkshire, United Kingdom IPS Finance Full time

    Accounting Transactions Coordinator RoleWe are seeking an experienced Accounting Transactions Coordinator to join our team at IPS Finance. As a key member of our team, you will be responsible for ensuring all invoice transactions are processed efficiently, timely, and accurately.Key Responsibilities:Process and manage all invoice transactionsResolve invoice...

  • Traffic Coordinator

    7 hours ago


    Skipton, North Yorkshire, United Kingdom Danny Sullivan Group Full time

    Job Role: Traffic MarshalOverview: We are seeking an experienced Traffic Marshal to join our team in Skipton. The successful candidate will be responsible for ensuring the safe and efficient flow of traffic on site.Key Responsibilities: • Manage traffic flow on site • Enforce safety regulations • Coordinate with site staff and contractors • Maintain...


  • Skipton, North Yorkshire, United Kingdom Solidus Company Full time

    Solidus Company is seeking a skilled Logistics Operations Coordinator to join our team. This exciting role offers a competitive salary of £38,000 per annum.About the RoleWe are looking for an experienced professional who can ensure all transport requirements are booked with haulage partners in an accurate and timely manner. The successful candidate will be...


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Key Responsibilities:We are seeking a highly organized and detail-oriented individual to join our Review and Financial Advice Team as an Administrator. The successful candidate will be responsible for supporting the team with their resource allocation, data entry, and report generation.Key Skills:Excellent data entry skillsStrong organizational and time...


  • Skipton, North Yorkshire, United Kingdom NHS Property Services Full time

    About the RoleAs a Support Services Team Leader, you will be responsible for supervising and supporting a team of Frontline FM colleagues within a dedicated patch of properties. Your key responsibilities will include completing reports and paperwork, rostering staff, and managing a delegated budget. You will also be responsible for the recruitment of staff,...


  • Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Role Summary: We are seeking a skilled Accounts Transaction Coordinator to join our team at IPS Group. In this role, you will be responsible for processing all invoice transactions efficiently, accurately, and in a timely manner. You will work closely with our team to resolve invoice queries and provide exceptional customer service.Key...


  • Skipton, North Yorkshire, United Kingdom NHS Property Services Full time

    About the RoleWe are seeking a highly skilled and experienced Support Services Team Leader to join our team at Skipton General Hospital. As a key member of our facilities management team, you will be responsible for supervising and supporting a team of Frontline FM colleagues in a dedicated patch of properties.The ideal candidate will have a background in...


  • Skipton, North Yorkshire, United Kingdom IPS Finance Full time

    bJob Title:/b Accounting Transactions CoordinatorbrbrbJob Summary:/b We are seeking an experienced accounting professional to join our team as an Accounting Transactions Coordinator. In this role, you will be responsible for processing and managing financial transactions efficiently and accurately.brbrbKey Responsibilities:/bbrbr* Process and manage...


  • Skipton, North Yorkshire, United Kingdom Tesco Full time

    About the RoleAs a Shift Leader at Tesco, you will play a vital role in ensuring the smooth operation of our stores.Key Responsibilities⁠⁠ Coordinate the store team to deliver an exceptional customer experience⁠⁠ Support colleagues in achieving daily priorities and take regular breaks⁠⁠ Open and close the store, ensuring all decisions made are in...


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleThe Financial Planning Team at Skipton Building Society is seeking a highly organized and detail-oriented individual to support Financial Advisers with complex areas of Financial Advice. As a Para-Planner, you will be responsible for formulating suitable advice, completing mid-appointment activity, and creating Suitability Reports.Key...


  • Skipton, North Yorkshire, United Kingdom Pin Point Health & Social Care Full time £27,000 - £29,000

    Job Title: Senior Service Reliability ManagerJob Summary: We are seeking a highly skilled and experienced Service Team Lead to join our team at Pin Point Health & Social Care. As a Service Team Lead, you will be responsible for leading and managing a team of professionals to deliver high-quality care and support services to vulnerable individuals.Key...


  • Skipton, North Yorkshire, United Kingdom NHS Property Services Full time

    About the RoleWe are seeking a highly skilled and experienced Support Services Team Leader to join our team at Skipton General Hospital. As a key member of our facilities management team, you will be responsible for supervising and supporting a team of frontline FM colleagues within a dedicated patch of properties.The ideal candidate will have a strong...


  • Skipton, North Yorkshire, United Kingdom NHS Property Services Full time

    We are seeking a highly skilled Support Services Team Leader to supervise and support a team of Frontline FM colleagues within a dedicated patch of properties.The successful candidate will be responsible for completing rota's, ensuring administrative duties are carried out, and liaising with customers, tenants, contractors, and service users to understand...


  • Skipton, North Yorkshire, United Kingdom Dechra Pharmaceuticals Limited Full time

    About UsDechra Pharmaceuticals Limited is a leading global specialist in the development, manufacture, and marketing of high-quality products for veterinarians worldwide.We are committed to excellence in all aspects of our operations, from manufacturing to marketing. Our core values of (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships, and...


  • Skipton, North Yorkshire, United Kingdom Anchor Hanover Full time

    We are seeking an experienced and skilled Assistant Food Service Manager to join our team at Anchor Hanover.Company OverviewAnchor Hanover is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.We're...