IT Service Delivery Coordinator
2 weeks ago
About the Role
Skipton Building Society is seeking an IT Service Delivery Coordinator to join our dynamic IT function. As a key member of our team, you will play a vital role in ensuring the smooth operation of our IT services, working closely with IT teams, stakeholders, and colleagues to manage and improve service delivery.
Key Responsibilities
- Coordinate and manage IT service delivery, ensuring adherence to ITSM processes and best practices.
- Monitor and manage service requests, incidents, problems, and changes through their lifecycle.
- Ensure timely resolution of incidents and service requests, meeting or exceeding SLAs.
Requirements
- Strong understanding of ITSM frameworks and best practices.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency in ITSM tools and software.
- Customer-focused with a commitment to providing high-quality service.
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