IT Service Delivery Coordinator

1 day ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

About the Role

Skipton Building Society is seeking an IT Service Delivery Coordinator to join our dynamic IT function. As a key member of our team, you will play a vital role in ensuring the smooth operation of our IT services, working closely with IT teams, stakeholders, and colleagues to manage and improve service delivery.

Key Responsibilities

  • Coordinate and manage IT service delivery, ensuring adherence to ITSM processes and best practices.
  • Monitor and manage service requests, incidents, problems, and changes through their lifecycle.
  • Ensure timely resolution of incidents and service requests, meeting or exceeding SLAs.

Requirements

  • Strong understanding of ITSM frameworks and best practices.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency in ITSM tools and software.
  • Customer-focused with a commitment to providing high-quality service.


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