Support Services Team Leader
4 weeks ago
As a Support Services Team Leader, you will be responsible for supervising and supporting a team of Frontline FM colleagues within a dedicated patch of properties. Your key responsibilities will include completing reports and paperwork, rostering staff, and managing a delegated budget. You will also be responsible for the recruitment of staff, undertaking their appraisal, and monitoring personal development. Additionally, you will liaise with customers, tenants, contractors, and service users to understand day-to-day service pressures and coordinate any required response.
Key Responsibilities
• Complete any reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits
• Undertake the rostering of staff and ensure all absences are appropriately covered
• Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals
• Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements
• Manage a delegated budget
• Undertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performance
• Liaise with your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriate
• Creating and managing purchase orders and timesheets
Requirements
We are looking for an experienced and skilled individual who has either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience. You will also need to have a working knowledge of Health and Safety requirements, experience of managing or supervising a team, strong customer service skills, and strong administrative skills.
About Us
We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS.
Benefits
We offer a range of benefits, including 27 days holiday not including bank holidays, access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, training and development opportunities, and NHS discounts.
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