IT Service Management Coordinator

1 week ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time
About the Role

We are seeking an experienced IT Service Management Coordinator to join our dynamic IT function at Skipton Building Society. As a key member of our team, you will play a crucial role in ensuring the delivery of high-quality IT services that meet the needs of our customers and colleagues.

Key Responsibilities
  • Coordinate and manage IT service delivery, ensuring adherence to ITSM processes and best practices.
  • Monitor and manage service requests, incidents, problems, and changes through their lifecycle.
  • Ensure timely resolution of incidents and service requests, meeting or exceeding Service Level Agreements (SLAs).
Incident Management
  • Act as the primary point of contact for incident management.
  • Log, track, and manage incidents to ensure prompt resolution.
  • Communicate incident status and updates to stakeholders and customers.
Problem Management
  • Assist in identifying, analyzing, and resolving root causes of problems.
  • Coordinate with relevant teams to implement long-term solutions to prevent recurrence.
Change Management
  • Facilitate change management processes, ensuring that changes are planned, tested, and implemented with minimal disruption to services.
  • Ensure all changes are documented and approved as per the change management policy.
Service Level Management
  • Monitor and report on service performance against SLAs.
  • Identify areas for improvement and work with teams to enhance service delivery.
Communication
  • Maintain clear and effective communication with stakeholders, including users, IT teams, and management.
  • Prepare and distribute regular reports on service performance and incident resolution.
Continuous Improvement
  • Identify opportunities for process improvement and implement changes to enhance service efficiency and effectiveness.
  • Stay updated with the latest ITSM trends and best practices.
Requirements
  • Strong understanding of ITSM frameworks and best practices.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency in ITSM tools and software.
  • Customer-focused with a commitment to providing high-quality service.
  • Ability to work collaboratively in a team environment.


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About Skipton Building Society:A leading mutual building society in the UK, renowned for its customer-centric values and commitment to excellence.Role Overview:The IT Service Coordinator will be part of a dedicated team responsible for ensuring high-quality IT service delivery, adhering to best practices and driving continuous improvement.Key...


  • Skipton, North Yorkshire, United Kingdom Rotherwood Full time

    Overview: Rotherwood is seeking to enhance its team by hiring a dedicated Client Services Coordinator on a full-time basis. Key Responsibilities: Facilitating the deployment of company software and associated systems. Ensuring adherence to data protection regulations. Delivering exceptional customer support. Assisting the Client Services Manager and the...

  • Invoice Coordinator

    1 week ago


    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Job Description**About the Role**We are seeking a highly organized and detail-oriented Invoice Coordinator to join our team at IPS Group. As an Invoice Coordinator, you will play a crucial role in ensuring the efficient and accurate processing of all invoice transactions.Key Responsibilities:Process and manage all invoice transactions in a timely and...

  • Invoice Coordinator

    1 week ago


    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Job Summary:We are seeking a highly organized and detail-oriented Invoice Coordinator to join our team at IPS Group. As an Invoice Coordinator, you will play a critical role in ensuring the efficient and accurate processing of all invoice transactions.Key Responsibilities:Process and manage all invoice transactions in a timely and accurate mannerResolve...

  • Invoice Coordinator

    1 week ago


    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Job Summary:We are seeking a highly organized and detail-oriented Invoice Coordinator to join our team at IPS Group. As an Invoice Coordinator, you will play a critical role in ensuring the efficient and accurate processing of all invoice transactions.Key Responsibilities:Process and manage all invoice transactions in a timely and accurate mannerResolve...


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    We are seeking an IT Service Management Specialist to effectively oversee and enhance IT service management operations.About Skipton Building Society:A prominent mutual organization in the UK, dedicated to customer-focused principles and community values.Position Summary:The IT Service Management Specialist will collaborate with a committed team to ensure...

  • Invoice Coordinator

    2 days ago


    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Join IPS Finance, a leading accountancy recruitment agency with 40 years of experience in the Yorkshire market. We're seeking a skilled Invoice Coordinator to join our team in Skipton. As an Invoice Coordinator, you'll play a crucial role in ensuring the efficient, timely, and accurate processing of invoice transactions. Your responsibilities will include...

  • Invoice Coordinator

    2 days ago


    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Join IPS Finance, a leading accountancy recruitment agency with 40 years of experience in the Yorkshire market. We're seeking a skilled Invoice Coordinator to join our team in Skipton. As an Invoice Coordinator, you'll play a crucial role in ensuring the efficient, timely, and accurate processing of invoice transactions. Your responsibilities will include...


  • Skipton, North Yorkshire, United Kingdom IPS Finance Full time

    Job Description for Financial Operations Coordinator at IPS FinanceIPS Finance is seeking a highly skilled Financial Operations Coordinator to join their team. The successful candidate will report directly to the Group Financial Controller and be responsible for overseeing and executing financial operations and administrative tasks.Key...


  • Skipton, North Yorkshire, United Kingdom IPS Finance Full time

    Job Description for Financial Operations Coordinator at IPS FinanceIPS Finance is seeking a highly skilled Financial Operations Coordinator to join their team. The successful candidate will report directly to the Group Financial Controller and be responsible for overseeing and executing financial operations and administrative tasks.Key...


  • Skipton, North Yorkshire, United Kingdom Anchor Hanover Full time

    About the RoleWe are seeking a highly organized and detail-oriented Catering Assistant to join our team at Anchor Hanover. As a Catering Assistant, you will play a vital role in delivering a high-quality catering service to our residents, ensuring that all food is prepared and presented to the highest standards.Key ResponsibilitiesPrepare and cook meals to a...


  • Skipton, North Yorkshire, United Kingdom Anchor Hanover Full time

    About the RoleWe are seeking a highly organized and detail-oriented Catering Assistant to join our team at Anchor Hanover. As a Catering Assistant, you will play a vital role in delivering a high-quality catering service to our residents, ensuring that all food is prepared and presented to the highest standards.Key ResponsibilitiesPrepare and cook meals to a...

  • Invoice Coordinator

    6 days ago


    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Job Summary:We are seeking an experienced Invoice Coordinator to join our team at IPS Group. As an Invoice Coordinator, you will play a crucial role in ensuring the efficient and accurate processing of invoices.Key Responsibilities:Process and manage invoices in a timely and accurate mannerResolve invoice queries and provide excellent customer serviceWork...

  • Invoice Coordinator

    1 week ago


    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Job Summary:We are seeking an experienced Invoice Coordinator to join our team at IPS Group. As an Invoice Coordinator, you will play a crucial role in ensuring the efficient and accurate processing of invoices.Key Responsibilities:Process and manage invoices in a timely and accurate mannerResolve invoice queries and provide excellent customer serviceWork...


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our Review and Financial Advice Team at Skipton Building Society.Key ResponsibilitiesProvide administrative support to the team, ensuring efficient use of resources and effective allocation of tasks.Review and manage inbound communication channels,...


  • Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our Review and Financial Advice Team at Skipton Building Society.Key ResponsibilitiesProvide administrative support to the team, ensuring efficient use of resources and effective allocation of tasks.Review and manage inbound communication channels,...


  • Skipton, North Yorkshire, United Kingdom Danny Sullivan Group Full time

    Position Overview:Join the Danny Sullivan Group as a full-time Traffic Marshal. We are seeking a dedicated individual to manage traffic flow effectively on our construction sites.Job Responsibilities:Work 8-10 hours per day, 5 days a weekEngage in ongoing projectsPotential for weekend and overtime shiftsCoordinate the banking of plant and vehicles on...


  • Skipton, North Yorkshire, United Kingdom Raptor Technologies LLC Full time

    About the Role:Raptor Technologies LLC is seeking a highly skilled and enthusiastic Client Services Admin Support to join our team. As a key member of our Professional Services team, you will play a vital role in supporting the implementation and usage of our school safety software.Key Responsibilities:Comply with data privacy legislation and ensure the...

  • Pricing Coordinator

    4 weeks ago


    Skipton, North Yorkshire, United Kingdom Rotherwood Full time

    Company Overview: Rotherwood is seeking a skilled professional to join our team as a Pricing Coordinator. This role is essential for managing pricing strategies and data effectively. Key Responsibilities: Input and manage data within our internal systems.Collaborate with team members to establish purchase data accurately.Assist with random stock data entry,...

  • Invoice Coordinator

    5 days ago


    Skipton, North Yorkshire, United Kingdom IPS Group Full time

    Job Description**Accounts Role Overview**We are seeking a highly organized and detail-oriented Invoice Coordinator to join our team at IPS Group. As an Accounts Specialist, you will play a crucial role in ensuring the efficient and accurate processing of invoice transactions.**Key Responsibilities:**Process and manage invoice transactions in a timely and...