IT Service Management Coordinator
2 months ago
We are seeking an experienced IT Service Management Coordinator to join our dynamic IT function at Skipton Building Society. As a key member of our team, you will play a crucial role in ensuring the delivery of high-quality IT services that meet the needs of our customers and colleagues.
Key Responsibilities- Coordinate and manage IT service delivery, ensuring adherence to ITSM processes and best practices.
- Monitor and manage service requests, incidents, problems, and changes through their lifecycle.
- Ensure timely resolution of incidents and service requests, meeting or exceeding Service Level Agreements (SLAs).
- Act as the primary point of contact for incident management.
- Log, track, and manage incidents to ensure prompt resolution.
- Communicate incident status and updates to stakeholders and customers.
- Assist in identifying, analyzing, and resolving root causes of problems.
- Coordinate with relevant teams to implement long-term solutions to prevent recurrence.
- Facilitate change management processes, ensuring that changes are planned, tested, and implemented with minimal disruption to services.
- Ensure all changes are documented and approved as per the change management policy.
- Monitor and report on service performance against SLAs.
- Identify areas for improvement and work with teams to enhance service delivery.
- Maintain clear and effective communication with stakeholders, including users, IT teams, and management.
- Prepare and distribute regular reports on service performance and incident resolution.
- Identify opportunities for process improvement and implement changes to enhance service efficiency and effectiveness.
- Stay updated with the latest ITSM trends and best practices.
- Strong understanding of ITSM frameworks and best practices.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency in ITSM tools and software.
- Customer-focused with a commitment to providing high-quality service.
- Ability to work collaboratively in a team environment.
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IT Service Management Coordinator
2 months ago
Skipton, North Yorkshire, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking an IT Service Management Coordinator to join our dynamic IT function. As a key member of our team, you will be responsible for overseeing the day-to-day operations of IT service management processes, ensuring that IT services are delivered efficiently and effectively.Key ResponsibilitiesCoordinate and manage IT service delivery,...
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IT Service Management Coordinator
2 months ago
Skipton, North Yorkshire, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking an IT Service Management Coordinator to join our dynamic IT function. As a key member of our team, you will be responsible for overseeing the day-to-day operations of IT service management processes, ensuring that IT services are delivered efficiently and effectively.Key ResponsibilitiesCoordinate and manage IT service delivery,...
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IT Service Management Coordinator
2 weeks ago
Skipton, North Yorkshire, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking an IT Service Management Coordinator to join our dynamic IT function. As an ITSM Service Coordinator, you will be responsible for overseeing the day-to-day operations of IT service management processes, ensuring that IT services are delivered efficiently, effectively, and in alignment with business needs.Key...
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IT Service Management Coordinator
1 month ago
Skipton, North Yorkshire, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking an IT Service Management Coordinator to join our dynamic IT function. As a key member of our team, you will be responsible for overseeing the day-to-day operations of IT service management processes, ensuring that IT services are delivered efficiently and effectively.Key ResponsibilitiesCoordinate and manage IT service delivery,...
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IT Service Management Coordinator
1 month ago
Skipton, North Yorkshire, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking an IT Service Management Coordinator to join our dynamic IT function. As a key member of our team, you will be responsible for overseeing the day-to-day operations of IT service management processes, ensuring that IT services are delivered efficiently and effectively.Key ResponsibilitiesCoordinate and manage IT service delivery,...
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