Customer Service Representative
2 days ago
We are seeking a highly skilled and motivated individual to join our Credit Management team at Skipton Building Society. As a Customer Service Representative, you will play a crucial role in ensuring that our customers receive exceptional service and support during times of financial difficulty.
Key Responsibilities- Handle inbound and outbound calls with customers who may be struggling to pay their mortgages.
- Assess individual customers' circumstances to determine their affordability and provide solutions where appropriate.
- Process mortgage arrears administration accurately and efficiently.
- Liaise with solicitors to manage litigation and repossession actions through the courts.
- Identify customers with vulnerabilities and provide support to ensure their needs are met.
- Communicate empathetically with customers to obtain the right outcome for both them and the Society.
- Process payments and direct debit administration.
- Previous experience in providing excellent customer service.
- Ability to work under pressure in a fast-paced environment.
- Effective communication and listening skills.
- General mortgage knowledge and/or experience would be beneficial.
Skipton Building Society is a mutual organization, owned by our members, not shareholders. We pride ourselves on being a great place to work, with a vibrant and collaborative working space. We offer a range of benefits, including an annual discretionary bonus scheme, 25 days standard annual leave, and a commitment to training and development.
What We Offer- Hybrid and flexible working arrangements.
- A range of benefits, including private medical insurance and 3 paid volunteering days per annum.
- Diverse and inclusive colleague networks.
- A commitment to training and development.
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