Customer Service Representative

2 days ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Credit Management team at Skipton Building Society. As a Customer Service Representative, you will play a crucial role in ensuring that our customers receive exceptional service and support during times of financial difficulty.

Key Responsibilities
  • Handle inbound and outbound calls with customers who may be struggling to pay their mortgages.
  • Assess individual customers' circumstances to determine their affordability and provide solutions where appropriate.
  • Process mortgage arrears administration accurately and efficiently.
  • Liaise with solicitors to manage litigation and repossession actions through the courts.
  • Identify customers with vulnerabilities and provide support to ensure their needs are met.
  • Communicate empathetically with customers to obtain the right outcome for both them and the Society.
  • Process payments and direct debit administration.
Requirements
  • Previous experience in providing excellent customer service.
  • Ability to work under pressure in a fast-paced environment.
  • Effective communication and listening skills.
  • General mortgage knowledge and/or experience would be beneficial.
About Us

Skipton Building Society is a mutual organization, owned by our members, not shareholders. We pride ourselves on being a great place to work, with a vibrant and collaborative working space. We offer a range of benefits, including an annual discretionary bonus scheme, 25 days standard annual leave, and a commitment to training and development.

What We Offer
  • Hybrid and flexible working arrangements.
  • A range of benefits, including private medical insurance and 3 paid volunteering days per annum.
  • Diverse and inclusive colleague networks.
  • A commitment to training and development.


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