Customer Service Representative

2 months ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Adviser. As a key member of our contact centre, you will be responsible for delivering exceptional customer experiences and providing tailored solutions to meet their needs.

Key Responsibilities
  • Provide proactive and empathetic support to customers via phone, email, and other channels
  • Identify and resolve customer complaints in a timely and professional manner
  • Upsell and cross-sell relevant financial products and services to customers
  • Collaborate with colleagues to achieve team and business objectives
What We Offer

We offer a comprehensive benefits package, including:

  • Competitive salary and annual bonus scheme
  • 25 days' annual leave + bank holidays + rising 1 day per year of service
  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days
  • Generous employer pension contributions
  • Continuous training and development opportunities
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills, including MS Office applications
  • Enthusiasm to develop in role capabilities and new skills
About Us

Skipton Building Society is a leading provider of financial services, committed to delivering exceptional customer experiences and supporting the growth and development of our employees.



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