Service Lead
3 weeks ago
About the role:
We are seeking a highly skilled and experienced Service Lead to manage our Nottingham Young Person Supported Housing Service, providing accommodation and support to 80 young people.
Key responsibilities:
- Lead and manage a team of Support Workers and Housing Management workers to deliver high-quality supported housing services.
- Ensure the team understands and meets the agreed financial standards on voids, arrears, and re-lets.
- Manage the rota and on-call arrangements, ensuring effective service delivery.
- Lead by example, upholding Nacro's values and behaviours, and translating them into everyday activity.
- Ensure safeguarding and risk management are integral to support work, and manage safeguarding alerts and incidents safely.
- Meet service quality standards and ensure the team adheres to operational and policy standards.
- Communicate organisational and local messages effectively through regular team meetings.
Requirements:
- Extensive knowledge of supported housing services and/or housing management services.
- Prioritise tasks effectively, ensuring the team's needs are met and contractual KPIs are achieved.
- Be adaptable and highly organised, balancing time and championing relationship mapping in the region.
- Excellent people skills, including problem-solving, written, and verbal communication skills.
About Nacro:
Nacro is a leading charity providing accommodation, education, and support services to vulnerable young people. We are committed to delivering high-quality services that meet the needs of our service users.
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