Lead Service Manager

2 days ago


Nottingham, Nottingham, United Kingdom FitzRoy Full time
About the Role

We are seeking an exceptional Lead Service Manager to join our team in Carlton, Nottingham.

Job Summary

This is a fantastic opportunity to lead and train a new staff team with strong and positive leadership skills. As a Lead Service Manager, you will empower and develop the team to ensure a sustainable, quality person-centred service is provided, which can truly transform people's lives.

Key Responsibilities
  • Ensure person centred approaches are in place to deliver the outcomes the people we support want and develop activities and plans which truly transform the lives of the people we support according to their needs, wishes and aspirations
  • Engage with the local community and promote the involvement of the people we support and Fitzroy's profile
  • Complete regular audits for quality, compliance, and business performance in line with Fitzroy requirements and report on progress, creating effective action plans for improvement where needed
  • Create and review annual business plans and take action to meet agreed performance indicators
  • Provide a safe working environment for the people we support, staff members and visitors
Team and Resource Management
  • Recruit, develop and motivate staff members and volunteers to meet the needs of the people we support to empower them to deliver a quality service which is always compliant
  • Ensure team members are performance managed effectively, giving clear expectations for standards
  • Identify areas of key responsibilities for staff members which develop their roles, adds value to the service for the people we support and engages them fully as members of the Fitzroy team
  • Ensure rotas are effectively managed to utilise resources efficiently to meet the needs of the people we support
  • Be accountable for the financial performance of your location and for the financial plans for the people you support
Communication Excellence
  • Ensure opportunities arise for the people you support to have a voice in their service, FitzRoy and the wider community in as many ways as possible
  • Promote the meaningful, active involvement of the people we support in the continuation of quality services
  • Promote equal opportunities, cultural diversity and the rights of people and ensure everyone is treated with respect and dignity
  • Establish and maintain effective communications with the people we support, their families, the local community, and local professional networks
  • Positively manage internal communications to ensure staff members, volunteers, the people we support, and family members are aware of key decisions and keep the organisation informed through the line management structure
About You

To be successful in this role, you will need:

  • Care Sector experience is essential
  • Excellent computer skills with attention to detail and problem solving a high priority
  • Highly customer focused, a strong team player and data and process driven
  • Tenacious and diligent with the ability to multi-task and work to deadlines
What We Offer

In return, we offer:

  • A competitive salary of £26,000 per annum
  • 25 days annual leave – plus Bank holidays
  • Award winning induction and continuation training programme
  • A generous pension plan (including employer contributions)
  • Life assurance
  • Free membership of our Health Cash Back Scheme for you and your family – claim back money on services such as Dental, Optical, Chiropractor and many more
  • We will pay for your Blue Light card
  • Paid DBS


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