Customer Service Specialist

1 day ago


Longford, Telford and Wrekin, United Kingdom Grohe AG Full time
Customer Service Specialist

GROHE is the world's leading provider of sanitary fittings and a global brand dedicated to innovative water products.

  • We are committed to delivering exceptional experiences through our brand values of technology, quality, design, and sustainability.

Job Overview

  • This role involves providing first-class customer service to all GROHE UK customers handling inbound service contacts received via calls and emails.

Key Responsibilities

  • Proactively manage new and existing warranty claims, checking progress and switching orders as necessary to meet agreed SLAs.
  • Administer warranty processes, including invoice approval, out-of-warranty invoices, processing customer payments, engineer job sheet processing, and fault reporting.
  • Balancing the need to meet customer expectations with cost-effective solutions to ensure we deliver our warranty budget.

Salary Range: £35,000 - £45,000 per annum

Location: Heathrow Airport (LHR), Longford TW6, UK



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