Customer Service Specialist
1 day ago
GROHE is the world's leading provider of sanitary fittings and a global brand dedicated to innovative water products.
- We are committed to delivering exceptional experiences through our brand values of technology, quality, design, and sustainability.
Job Overview
- This role involves providing first-class customer service to all GROHE UK customers handling inbound service contacts received via calls and emails.
Key Responsibilities
- Proactively manage new and existing warranty claims, checking progress and switching orders as necessary to meet agreed SLAs.
- Administer warranty processes, including invoice approval, out-of-warranty invoices, processing customer payments, engineer job sheet processing, and fault reporting.
- Balancing the need to meet customer expectations with cost-effective solutions to ensure we deliver our warranty budget.
Salary Range: £35,000 - £45,000 per annum
Location: Heathrow Airport (LHR), Longford TW6, UK
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