Senior Customer Support Professional

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Barclays Bank Plc Full time

We are currently looking for a highly skilled Senior Customer Service Advisor to join our team at Barclays Bank PLC. In this role, you will be responsible for providing top-notch customer service and resolving complex issues.

You will work in our local touch site in Perth, Australia, and occasionally travel up to 1 hour between local touch points. Depending on requirements, you may also work from home.

As a Senior Customer Service Advisor, your key responsibilities will include:

  • Providing exceptional customer service through various communication channels.
  • Resolving complex customer needs and delivering personalized solutions.
  • Collaborating with cross-functional teams to enhance customer care processes.

To succeed in this role, you must possess strong empathy and understanding of customers' needs. Additionally, you should demonstrate a willingness to develop your skills and knowledge through ongoing training and professional development.

The typical working pattern for this position is 35 hours a week, covering shifts between 8am-8pm, Monday to Saturday. Your estimated annual salary for this role would be approximately $34,400 (based on the original £26,500 per annum).



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