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Client Relations Coordinator

2 months ago

Dungannon, United Kingdom Employmint Full time
Customer Service Administrator
We are looking for a Customer Service Administrator to become a part of our esteemed organization, Employmint.

The successful candidate will be tasked with managing inquiries, processing orders, and addressing complaints from various stakeholders, including retailers, distributors, and clients, to guarantee their satisfaction.

This position demands exceptional communication abilities and a proactive approach to resolving inquiries effectively.

Key Responsibilities:

  • Facilitate the processing of customer orders to the logistics department
  • Participate in consumer exhibitions
  • Address customer inquiries through phone, online platforms, and social media channels
  • Cultivate a comprehensive understanding of company brands and offerings
  • Aid in the development of a database to gather customer feedback
  • Escalate issues to the technical team or relevant product team members
  • Contribute to the ongoing enhancement of company operations

Candidate Profile:

  • At least 1 year of experience in a customer support capacity
  • Prior experience in administrative roles
* 5 GCSEs, including English & Maths (Higher education is preferred)

  • Proficient in computer applications (Word, Excel)
  • Strong attention to detail and excellent communication skills
If you are passionate about providing outstanding customer service and meet the outlined qualifications, we encourage you to consider this opportunity with Employmint.