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Front Desk Ambassador
2 months ago
About the Role:
We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Standard London. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from arrival to departure.
Your Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their queries and requests in a timely and professional manner.
- Manage guest arrivals and departures, ensuring a smooth and efficient process.
- Assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them.
- Be the go-to person for information about hotel services and the vibrant city of London.
- Work collaboratively with the front office team to ensure excellent service standards are maintained.
Requirements:
- 1+ years' prior experience as a Front Desk Agent in a similar lifestyle hotel or large city centre hotel.
- Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
- Flexibility with working hours, including shifts, evenings, nights, and weekends.
- Exceptional administrative and organizational skills with great attention to detail.
- Fluency in English is essential; additional languages are a plus.
- Experience with Opera PMS is beneficial, however full training will be given.
- Highly social, motivated, and proactive; professionalism and positivity in all interactions.
- Ability to multi-task and thrive in a high-volume, high-energy environment.
What We Offer:
- Accommodation Service Charge
- Prorata - 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Discount platform including GYM
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
About The Standard London:
The Standard London is a culturally engaged hotel that offers a unique and inclusive experience for our guests. We are a team of passionate individuals who are dedicated to providing exceptional service and creating memorable experiences for our guests.
How to Apply:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].