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Swiss Customer Care Specialist
2 months ago
At Lifeplus, we are seeking a highly skilled and dedicated Swiss Customer Care Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network, building relationships, resolving complex queries, and processing orders and changes.
Key Responsibilities:- Develop positive relationships with customers via phone, email, and other channels using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
- Process customer queries related to account changes and business building.
- Engage with both new and existing customers to ensure high levels of customer retention.
- Use bespoke Lifeplus IT systems to resolve and process customer orders and queries.
- Contact customers where appropriate to resolve queries, offering a satisfactory resolution.
- Take prompt and appropriate action for customers.
- Assist new customers with their enquiries and setting up accounts.
- Process and complete administration of payments.
- Collaborate with colleagues in Lifeplus to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
- Be a proud ambassador of Lifeplus to customers and colleagues.
- Possess a passion for delivering customer service.
- Be fluent in German and English, both oral and written.
- Fluency in Swiss German is desirable.
- Be willing to learn how to use a variety of bespoke IT systems.
- Exhibit positive and engaging communication skills.
- Be able to work in a team, ask for help, and trust colleagues.
- Display problem-solving skills to take the initiative and develop your knowledge.
- Rewarding salary packages.
- Contributory pension scheme of up to 6%.
- Opportunity to buy & sell holiday.
- Gym membership discounts.
- Contributory hospital and health cash plan.
- Cycle2Work scheme.
- Eye care vouchers.
- Free monthly Lifeplus nutritional and personal care products.
- Life assurance.
- Discounts at leading brands and retailers.
- This role involves a mixture of home and office working; however, we do ask candidates are able to commute to our St Neots Office.
The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview.
