Customer Service Representative German

4 weeks ago

Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time
Job Title: German Speaking Customer Care Administrator

Job Summary:

We are seeking a highly skilled and motivated German Speaking Customer Care Administrator to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our clients, resolving queries, and processing orders in a timely and efficient manner.

Key Responsibilities:

  • Answer customer queries and process incoming customer requests via phone and email using contact ticket management software in line with policies and service level agreements.
  • Process customer orders via various Non-Voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements.
  • Proactively develop relationships with customers, building opportunities and ensuring high levels of customer retention at all times.
  • Participate in the ongoing development of Customer Care and the wider business.
  • Keep up to date with processes and ensure a thorough understanding of the company's business structure and product portfolio.

Requirements:

  • Fluency in both oral and written English and German or Swiss German.
  • Excellent communication skills with both internal and external customers.
  • Able to build good relationships at all levels with a positive and flexible approach.
  • Able to solve problems, have initiative, and open to continuous improvement and learning.
  • Positive, resilient, and adaptable to change.

What We Offer:

  • Rewarding salary packages.
  • Contributory pension scheme of up to 6%.
  • Opportunity to buy and sell holiday.
  • Gym membership discounts.
  • Contributory hospital and health cash plan.
  • Discounts at leading brands and retailers.
  • Relocation support package for anyone located 50 miles or more from the office.
  • Cycle2Work scheme.
  • Eye care vouchers.
  • Free own label nutritional and personal care products at work.
  • Life assurance.

Working Arrangements:

This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs.

Sample Shift Pattern:

5-week rotation: £25,000 per year

o Week 1: Monday to Friday. 07:00 15:15

o Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday. 07:30 15:45

o Week 3: Monday to Friday. 11:00 19:15

o Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday. 08:00 16:15

o Week 5: Monday to Friday. 11:45 20:00

Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions, and beliefs, sexual orientations, and people with disabilities. Due to the high volume of applications we receive, we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are shortlisted for the position can be contacted. If you have not heard from us within two days, please assume that your application for this particular position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails/job-related information or other career development-related information.

Search criteria: Germany, German, Customer care, remote working, home-based, flexible working

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