Swiss Customer Care Specialist

3 weeks ago


Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

At Lifeplus, we're committed to being the world leader in holistic wellbeing by empowering millions of people to unlock their wellness potential.

We're seeking a highly skilled Swiss Customer Care Administrator to join our team, providing exceptional customer service to our network by building relationships, resolving complex queries, and processing orders and changes.

The role involves:

  • Developing positive relationships with customers via phone, email, and other channels using Lifeplus Puzzel ticket management software.
  • Processing customer queries related to account changes and business building.
  • Engaging with new and existing customers to ensure high levels of customer retention.
  • Using bespoke Lifeplus IT systems to resolve and process customer orders and queries.
  • Providing prompt and effective solutions to customer queries.
  • Assisting new customers with their enquiries and setting up accounts.
  • Processing and completing administration of payments.
  • Collaborating with colleagues to achieve our goals.
  • Developing product and process knowledge to deliver exceptional customer service.

The ideal candidate will possess:

  • Passion for delivering customer service.
  • Fluency in German and English, both oral and written.
  • Ability to work in a team and communicate effectively.
  • Problem-solving skills and a willingness to learn.

We offer a rewarding salary package, contributory pension scheme, and a range of benefits, including gym membership discounts and free Lifeplus products.

This role involves a mix of home and office working, with flexibility in shift start time required.

Please note that the successful applicant will be required to undergo a criminal record check.



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