Swiss Customer Care Specialist
4 weeks ago
At Lifeplus, we are seeking a highly skilled and customer-focused Swiss Customer Care Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving complex queries, and processing orders and changes.
Key Responsibilities:- Develop and maintain positive relationships with customers through phone, email, and other channels, using Lifeplus Puzzel ticket management software in line with our policies and service level agreements.
- Process customer queries related to account changes and business building, ensuring high levels of customer satisfaction and retention.
- Engage with both new and existing customers to ensure seamless onboarding and ongoing support.
- Utilize bespoke Lifeplus IT systems to resolve and process customer orders and queries, providing timely and effective solutions.
- Collaborate with colleagues to achieve our mission of being the world leader in holistic wellbeing.
- Fluent in German and English, both oral and written, with Swiss German being a desirable asset.
- Excellent communication and problem-solving skills, with the ability to work in a team and adapt to changing priorities.
- Ability to learn and utilize various IT systems, with a willingness to develop product and process knowledge.
- Positive and engaging communication style, with a passion for delivering exceptional customer service.
- Competitive salary packages and contributory pension scheme.
- Opportunity to buy and sell holiday, gym membership discounts, and contributory hospital and health cash plan.
- Cycle2Work scheme, eye care vouchers, and free monthly Lifeplus nutritional and personal care products.
- Life assurance and discounts at leading brands and retailers.
- 37.5 hours per week, with flexibility in shift start time, and a mixture of home and office working.
- Ability to commute to our St Neots Office, with occasional travel to other locations.
Please note that the successful applicant will be required to undergo a criminal record check and advise us in advance of any special requirements for an interview.
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Swiss Customer Care Specialist
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Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeAt Lifeplus, we're committed to being the world leader in holistic wellbeing by empowering millions of people to unlock their wellness potential.We're seeking a highly skilled Swiss Customer Care Administrator to join our team, providing exceptional customer service to our network by building relationships, resolving complex queries, and processing orders...
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Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeAt Lifeplus, we are committed to being the world leader in holistic wellbeing by helping millions of people unlock their wellness potential.We manufacture and distribute high-quality nutritional supplements directly to our customers worldwide, and we are proud to have a team of enthusiastic customers and colleagues dedicated to creating a legacy of...
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