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Room Service Coordinator

2 months ago

East London, United Kingdom Canary Riverside Plaza Hotel Full time
Job Description

Job Title: Room Service Coordinator (Nights)

Company: Canary Riverside Plaza Hotel

Job Type: Full-time

Location: Canary Wharf, East London

Job Summary:

We are seeking a highly motivated and experienced Room Service Coordinator to join our team at Canary Riverside Plaza Hotel. As a Room Service Coordinator, you will be responsible for overseeing the daily operations of our room service department, ensuring that each guest order is efficiently and promptly delivered to their rooms and suites.

Key Responsibilities:

  • Oversee Room Service Operations: Ensure that all room service areas meet our exceptional standards of cleanliness, presentation, and organization.
  • Lead and Inspire Team Members: Foster a positive environment based on teamwork, mutual respect, and open communication.
  • Address Guest Enquiries: Respond promptly to guest enquiries, concerns, and special requests, aiming for swift resolution and high satisfaction.
  • Collaborate with Food and Beverage Team: Work closely with the Food and Beverage Management Team to develop and implement strategies that exceed guest expectations.
  • Ensure Smooth Operations: Work closely with other operational nights departments to guarantee smooth operations and enhance guest satisfaction.

Requirements:

  • Minimum 2 Years Experience: In a similar Room Service Assistant/Coordinator role within the hospitality 5* hotel industry.
  • Food Hygiene and Safety Certificates: Must have Food Hygiene and Food Safety Compliance Qualified Certificates.
  • Excellent Communication Skills: Ability to communicate effectively with guests, team members, and management.
  • Intermediate Microsoft Office Skills: Ability to use Microsoft Office software, including Microsoft Outlook for communication.
  • Positive Attitude: Commitment to delivering a high level of guest service and a positive attitude towards work.
  • Excellent Grooming Standards: Ability to maintain a high level of personal grooming and presentation.

Benefits:

  • Competitive Rate Per Hour: £11.44 per hour with a £3.49 night shift allowance.
  • Holidays: 28 days holiday per year, including bank holidays, with additional days given for length of service.
  • Complimentary Meals: Delicious healthy complimentary meals on duty.
  • Uniforms: Uniforms provided and laundered.
  • Training and Development: Excellent training and development opportunities, including career planning with Flow Hospitality.
  • Pension Scheme: Company pension scheme after 3 months service.
  • Recommend a Friend Scheme: Recommend a friend scheme.
  • Employee of the Month Awards: Employee of the month awards with excellent staff recognition awards.
  • Annual Staff Party: Annual staff party.

Language: English (en-US)