In Room Dining Coordinator

5 months ago

London, United Kingdom Maybourne Hotel Group Full time

Claridge's
- Food & beverage
- In Room Dining
- Fixed term

We are seeking an experienced In Room Dining Coordinator to join our in room dining team. You will be responsible for taking food & beverage orders over the telephone, that will be served in the comfort of the guest's bedroom.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

**Main Duties & Responsibilities**:

- Ensure that all guest's food and beverage requests and orders are taken accurately and efficiently, accurately charge to the guest rooms
- Coordinate the in room dining team to ensure items are delivered in timely manner
- Update guest profiles with their preferences in order to exceed expectations
- Maintain the highest possible standards within the in room Dining team
- Support the team during service to ensure a smooth operation
- Ensure that the pantry areas, equipment and utensils are always kept clean and tidy
- Maintain a positive relationship with the in room dining and kitchen team

**Entry Requirements**:

- Experience as a coordinator within a food & beverage setting or as waiter/ waitress in a fast paced environment
- 4 or 5-star experience is essential for this role
- Ability to demonstrate excellent food & beverage knowledge
- Excellent communication skills, fluent spoken English is essential, with clear telephone manner
- Ability to work in a high pressured environment
- Outstanding attention to detail
- Ability to deal with high profile clients in a profession manner

**Benefits Package**:
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
**Financial Stability**
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.

**Health and Wellbeing Support**
- Subsidised monthly Podiatrist and Masseuse treatments.
- Free online GP video consultations.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour employee assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

**Recognition and Career Development**
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant employee recognition and award programme with generous prizes.
- Employee of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.

**Memorable experiences**
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne Hotel Group.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.

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