Property Management Team Member
3 days ago
Job Summary:
">We are seeking a talented Property Management Team Member to join our Lettings Department in Peacehaven. As a key member of our team, you will provide property management and tenancy support services to branches, landlords, and tenants.
">Key Responsibilities:
">- ">
- Provide exceptional customer service to clients and staff, resolving queries effectively and efficiently">
- Coordinate repairs and maintenance, liaising with trades people and contractors to ensure timely completion">
- Organise safety inspections and manage remedial works to ensure compliance with regulations">
- Liaise with landlords on a regular basis to maintain open communication">
- Assist customers with general tenancy queries and provide guidance on property-related matters">
- Carry out weekly partnership calls with colleagues and welcome calls with new customers to build strong relationships">
- Deal promptly and courteously with communications from landlords, tenants, contractors, and internal partners">
- Provide a first-class service to maximise customer retention and meet business objectives">
- Ensure personal and team deadlines are met, service levels maintained, and KPI's achieved">
Requirements:
">- ">
- Proven customer service skills and excellent communication abilities">
- Good team player with a positive attitude and strong work ethic">
- Ability to remain calm under pressure and make sound decisions quickly">
- Excellent negotiation and influencing skills to resolve complex issues">
- Strong planning and organisational skills to prioritise tasks effectively">
- Good analytical ability to interpret data and make informed decisions">
Benefits:
">The estimated salary for this role is £28,000 per annum, depending on experience.
This role offers a competitive salary, comprehensive training, and development opportunities to help you grow your career with us.
We also offer a range of benefits, including a pension scheme, life assurance, and employee assistance programme.
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