Tenancy Support Associate
3 days ago
About the Role:
">We are seeking a dedicated Tenancy Support Associate to join our Property Management Team in Peacehaven. As a key member of our team, you will provide property management and tenancy support services to branches, landlords, and tenants.
">Key Responsibilities:
">- ">
- Act as a central point of contact for tenants and landlords, resolving queries and providing guidance on property-related matters">
- Coordinate repairs and maintenance, liaising with trades people and contractors to ensure timely completion">
- Organise safety inspections and manage remedial works to ensure compliance with regulations">
- Liaise with landlords on a regular basis to maintain open communication">
- Assist customers with general tenancy queries and provide guidance on property-related matters">
- Carry out weekly partnership calls with colleagues and welcome calls with new customers to build strong relationships">
- Deal promptly and courteously with communications from landlords, tenants, contractors, and internal partners">
- Provide a first-class service to maximise customer retention and meet business objectives">
- Ensure personal and team deadlines are met, service levels maintained, and KPI's achieved">
Requirements:
">- ">
- Strong customer service skills and excellent communication abilities">
- Good team player with a positive attitude and strong work ethic">
- Ability to remain calm under pressure and make sound decisions quickly">
- Excellent negotiation and influencing skills to resolve complex issues">
- Strong planning and organisational skills to prioritise tasks effectively">
- Good analytical ability to interpret data and make informed decisions">
About Us:
">Connells Group UK is one of the largest and most successful estate agency and property services providers in the UK. We offer a range of services including residential sales and lettings expertise, mortgage services, surveying, conveyancing, and more.
">Our Culture:
">We are committed to being an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
">The estimated salary for this role is £26,000 - £32,000 per annum, depending on experience.
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