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Front of House Team Leader

1 month ago

Darlington, Darlington, United Kingdom Mercure Darlington Kings Hotel Full time

About the role...

At Mercure Darlington Kings Hotel, we're looking for a skilled Front of House Supervisor to join our team. As a Front of House Supervisor, you'll be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

You'll work closely with the department manager to coordinate the effective delivery of high-quality customer services and ensure that all brand standards are met. This includes promoting service excellence to our guests and driving profit from the business by focusing on quality.

About you...

To be successful in this role, you'll need to have previous relevant hotel experience. You'll be flexible, have a hands-on approach, and possess excellent interpersonal and customer relation skills. You'll also need to be an excellent team player and have the ability to meet targets.

Key responsibilities:

  • Supervise all aspects of Front of House to create a unique and special visit for our guests.
  • Create a warm atmosphere that makes our guests feel at home in any location.
  • Ensure that all brand standards are met and that high-quality customer services are delivered.
  • Support the department manager in coordinating the effective delivery of customer services.
  • Drive profit from the business by focusing on quality.

About us...

At Mercure Darlington Kings Hotel, we're a family-owned business with family values at our core. We're focused on continual growth and are in it for the long haul. We're a growing team with sites UK wide, and we're looking for talented individuals like you to join us.