Customer Service Field Engineer

1 month ago


Chelmsford, Essex, United Kingdom findapprenticeships.co - Jobboard Full time

Job Title: Customer Service Field Engineer

Job Summary:

We are seeking a skilled Customer Service Field Engineer to join our team. As a Field Service Engineer, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive details about the nature of the problem to the customer and our company.

Main Responsibilities:

  • Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
  • Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
  • Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
  • Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.

Requirements:

  • Apprentice trained/Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering/Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice.
  • Knowledge in the use of field-based diagnosis tools and equipment essential.
  • Heavy Earth Moving equipment operating knowledge.
  • LDV driving licence.
  • Experience of a variety of construction and static machines essential.


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