Field Service Technician

7 days ago

Chelmsford, Essex, United Kingdom Andy File Associates Ltd Full time
Job Title: Field Service Technician

Andy File Associates Ltd is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Technician. The role involves working as a member of the Field Service Team, visiting customer premises within the designated geographical region to achieve servicing, repairs, inspections, and other reasonable tasks upon request.

Key Responsibilities:
* Deliver excellent customer experience
* Attend sites as required and in order of the schedule provided, unless agreed with the Field Service Supervisor or Customer Experience Manager
* Carry out annual servicing of all products
* Fulfil repairs with stock from vehicle
* Writing up of repairs or replacement and take images as and when required
* Carry out inspections as requested
* Look after and maintain company equipment including vehicle to the required standards
* Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
* Receive stock to your home address which is the address you operate from as per your contract
* Load all stock onto your vehicle after delivery
* Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
* Manage the balance of maintenance work to ensure it is kept to a minimum
* Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
* Work with the scheduling department to deliver an efficient, effective schedule of work
* Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
* Work with the scheduling team to achieve monthly shipment goals as forecasted
* Follow departmental and company processes and procedures
* Cover for other team members when required
* Work with service sales and RSM's to identify leads
* Contribute to building relationships with other areas of the business to support the overall business objectives

Requirements:
* Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus)
* Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture
* Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
* Strong communication and interpersonal skills, with a customer-focused attitude
* Ability to explain technical details to non-technical customers in an easy-to-understand manner
* The role involves manual handling and assembly of furniture, requiring physical strength and stamina
* Strong attention to detail, especially when assembling products or diagnosing issues
* Driving License: A valid driver's license is required, as travel to customer sites is an essential part of the job
* Experience in a service engineer or field technician role
* Previous experience in furniture manufacturing or installation, maintenance is an advantage

Package and Further Details:
Engineers typically work alone however there is sometimes the need for 2-man jobs
Normal travel up to 2 hours to jobs depending on the area
(if over 2 hours away then a Premier Inn is provided for the night and meals included)
Salary: £27,000 - £28,000
Hours: 42 hours – normally between 7am – 6pm
Overtime: is paid at time and a half
Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations
Van provided
Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years
Pension scheme: 3% employer contribution after 3 months

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