Aesthetic Field Service Engineer
1 month ago
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key.
The role involves visiting customer premises within the designated geographical region to achieve servicing, repairs, inspections, and other reasonable tasks upon request.
- Key Responsibilities:
- Deliver excellent customer experience
- Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
- Carry out annual servicing of all products
- Fulfil repairs with stock from vehicle
- Writing up of repairs or replacement and take images as and when required
- Carry out inspections as requested
- Look after and maintain company equipment including vehicle to the required standards
- Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
- Receive stock to your home address which is the address you operate from as per your contract
- Load all stock onto your vehicle after delivery
- Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
- Manage the balance of maintenance work to ensure it is kept to a minimum
- Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
- Work with the scheduling department to deliver an efficient, effective schedule of work
- Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
- Work with the scheduling team to achieve monthly shipment goals as forecasted
- Follow departmental and company processes and procedures
- Cover for other team members when required
- Work with service sales and RSMs to identify leads
- Contribute to building relationships with other areas of the business to support the overall business objectives
Requirements:
- Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus)
- Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture
- Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
- The role involves manual handling and assembly of furniture, requiring physical strength and stamina
- Driving License: A valid driver's license is required, as travel to customer sites is an essential part of the job
- Experience in a service engineer or field technician role
- Previous experience in furniture manufacturing or installation, maintenance is an advantage
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