Crisis Support Team Lead

2 weeks ago


Shipley, Bradford, United Kingdom Bradford Council Full time

About the Role:

We are seeking an experienced Crisis Support Team Lead to join our team in Shipley, Bradford.

Job Summary:

The successful candidate will lead a team of Crisis Support Workers to ensure the effective running of the Safe Spaces children and young people's service. This is a permanent role with shift work available, including Wednesdays, Fridays, and Sundays.

Main Responsibilities:

  • Provide day-to-day supervision and support to Crisis Support Workers to ensure the smooth operation of the service.
  • Lead shifts, including organizing rotas, covering absences, leading team meetings and handovers, and taking responsibility for health and safety.
  • Manage any issues on shift, such as safeguarding and serious incidents, escalating as necessary and following all required procedures.
  • Support the Service Lead in various duties, including managing safeguarding concerns, interviewing, reporting, client feedback procedures, and auditing records.
  • Deliver one-to-one crisis support sessions to young people in a recovery-focused and person-centered way, building confidence and helping them move forward.
  • Ensure accurate and timely recording of client notes and information, keeping these up to date.
  • Manage referrals and book appointments.
  • Make onward referrals and signpost when necessary.
  • Offer outreach sessions within the community, such as at care homes, community centers, schools, and in client homes.
  • Assist in risk assessments with multi-disciplinary staff, highlighting any changes in clients' presentation relevant to their safety plan and providing feedback accordingly.
  • Liaise with professionals and organizations across the district, including referrers and partners.

Requirements and Qualifications:

  • Create and maintain a culture of respect, always challenging and rooting out discrimination and stigma.
  • Demonstrate a consistent belief in people and tenacity in supporting individuals to improve their future.
  • Be passionate about our work and inspire others to feel the same.
  • Commit to doing things well and always look for opportunities for improvement.


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