Travel Team Leader

4 weeks ago


Shipley, Bradford, United Kingdom Hays Travel Full time

Job Title: Travel Team Leader

We are seeking an experienced Travel Team Leader to join our successful teams in our branches. As a key member of our team, you will assist the branch manager in coaching and developing a team of consultants, ensuring that the company's high standards are maintained.

You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.

Key Responsibilities:

  • Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
  • Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assisting with the supervision, coaching and development of branch staff
  • Identifying and meeting customers' needs by providing exceptional customer service at all times
  • Participating in promotional events and activities to increase exposure of the branch
  • Using social media to promote offers, generate customer engagement and sales leads
  • Leading by example in achieving individual sales targets and objectives
  • Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
  • Ensuring that excellent customer service experience is provided at all times
  • Attending managers' meetings, conferences and other promotional events as required
  • Effectively performing administrative duties

Competencies:

  • Ability to coach, develop and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to
  • Ability to assist with the development of employees to maximise job satisfaction and performance
  • Competent IT skills

Experience:

  • At least 2 years' experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer focussed
  • Problem solving
  • Good leadership skills and experience of working within a supervisory role
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)

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