General Manager Food Service

4 days ago

Birkenhead, Wirral, United Kingdom Sodexo Group Full time
About the Role

We are seeking an experienced General Manager to join our team at Sodexo, a leading provider of food and facilities management services. As a General Manager, you will be responsible for managing the catering, cleaning, and security contract and associated services to the agreed standards, ensuring that deadlines and targets are achieved and costs are managed effectively to maximise the profitability of the contract.

Key Responsibilities
  • Manage the onsite client, Sodexo services, and teams to deliver the agreed SLA/KPI standards, acting as Sodexo's primary representative on site.
  • Lead, develop, manage, and motivate a high-performing team to the agreed standards, ensuring that the client receives services of the highest quality.
  • Build long-term relationships with clients that add value and are based on mutual trust, while ensuring that Sodexo accountancy, documentation, and administration procedures are delivered to the required contractual specifications.
  • Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values.
  • Ensure that statutory requirements and company policies and procedures are followed and deadlines are met.
Requirements
  • Previous experience of operational management in catering, cleaning, and security in a similar environment and a contract of a similar size and scope of services.
  • People management experience, especially large teams operating across different shifts and services.
  • Achieve set standards and operate to performance criteria, e.g. Health & Safety and hygiene.
  • Proven ability to work in a partnership and collaborative way with other service providers.
  • Positive approach to learning in role and identifying own training needs as appropriate.
  • Self-motivated and able to work on own initiative within a team environment.
  • Ability to interpret and utilise financial and commercial information.
  • Manage multiple workloads and shifting priorities.
  • Excellent communication skills at all levels.
  • Experience of delivering training.
What We Offer
  • Up to 10% Annual Bonus.
  • Flexible and dynamic work environment.
  • Competitive compensation.
  • Wide range of Employee benefits.
  • Access to ongoing training and development programs.
  • Countless opportunities to grow within the company.
  • Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match.
  • Life Assurance Coverage of 1x annual salary.

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