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Housing Solutions Specialist
2 months ago
About the Role
The Vale of Glamorgan Council is seeking a skilled professional to join our Housing Solutions Team as a Housing Solutions Officer. This is an exciting opportunity to make a real difference in the lives of individuals and families affected by homelessness.
Key Responsibilities
- Develop and implement personalized housing plans to help applicants maintain their existing homes or find alternative accommodation options.
- Conduct thorough enquiries to establish the housing duties owed to customers, including negotiating with landlords and identifying support needs.
- Work collaboratively with applicants, landlords, and other stakeholders to find practical solutions to homelessness.
- Maintain accurate records and utilize office systems to ensure efficient service delivery.
Requirements
- Proven experience working with vulnerable clients in a customer-focused environment.
- Ability to work effectively in a pressurized environment and remain calm under pressure.
- Sound knowledge of Housing Act, Homelessness legislation, and landlord and tenant law.
- Ability to communicate clearly and effectively with a range of service users.
About the Council
The Vale of Glamorgan Council is a local authority committed to providing high-quality services to its residents. Our Housing Solutions Team is dedicated to preventing homelessness and providing support to those in need.