Support Specialist

3 weeks ago

Barry, Vale of Glamorgan, United Kingdom Llamau Limited Full time

Role Overview:

We are seeking a highly motivated and compassionate Support Worker to join our team in Barry. As a Support Worker, you will be responsible for working with clients across the area, providing support and guidance to help them achieve their goals and improve their overall well-being.

Key Responsibilities:

  • Key working a caseload of clients, providing support and guidance to help them achieve their goals and improve their overall well-being.
  • Working from home, the office, and out in the community, you will work proactively to achieve positive outcomes and goals outlined by individuals, using a creative approach tailored to each person's needs.
  • Developing and strengthening your skills in supporting a range of complex needs, including housing crisis, substance misuse, complex mental health, ACEs, offending behaviour, etc.
  • Working with a trauma-informed approach and in a physiologically informed environment, you will develop and strengthen your understanding of ACEs.
  • Enhancing your relationship-building and partnership-working skills, you will promote your services and work closely with relevant local agencies, such as the local authority, specialist charities, education and training providers, probation, social services, and housing provisions, etc.

Requirements:

  • The ability to engage and build strong relationships with people.
  • A non-judgmental mindset and an understanding of the impacts of homelessness, substance misuse, family breakdown, domestic abuse, and trauma.
  • A forward-thinking and resilient attitude, to overcome the barriers and setbacks you will face.
  • A strong character who can remain calm and collected in challenging situations.
  • Experience in support work or housing, with an understanding of housing options, housing law, and basic benefits.
  • A full UK driving license and access to a car.

What's in it for you?

  • We are passionate about nurturing talent, and our senior leadership team includes colleagues who have progressed through the business from entry-level roles.
  • You will have access to a competitive benefits package, including a maximum holiday entitlement of 41 days (including bank holidays).
  • Enhanced Group Pension Scheme of 10% contributions (after qualifying period).
  • You will also have free access to an internal wellbeing and counselling team.
  • You will have opportunities to diversify your skills and widen your experience across a range of services and niche roles, including domestic violence service, employment support, training, and skills tutoring.
  • You will have access to an extensive online training platform, as well as the chance to enrol on specific training in substance misuse, housing law, ACEs, etc.

Location: Barry

Working Hours: 35 hours per week plus on-call rota

On Call: Required to be part of the first tier on-call rota, including telephone and in-person support. Support Workers provide on-call support and advice for colleagues, with issues and emergencies they may need to deal with. This may require providing some shift cover/out-of-hours project attendance where alternatives are not possible.

Additional Payment: £96 for on-call

Relief Pay: £12.69 per hour, £166.55 for sleepover

Llamau is committed to supporting and promoting equality and diversity across the whole organisation. We aim to establish an inclusive environment where every colleague feels safe and able to be themselves at work. We would particularly encourage applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion.

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