Help Desk Specialist
1 day ago
The Help Desk Specialist will play a crucial role in providing exceptional technical support to our clients. As part of our dynamic team, you will be responsible for resolving IT-related issues, ensuring prompt and efficient service delivery.
Key Responsibilities:
- Provide first-level support for hardware, software, and network issues
- Utilize remote access tools to troubleshoot and resolve problems
- Collaborate with senior engineers to develop and implement solutions
- Document knowledgebase with client information and fixes
Requirements:
- 1-2 years' experience in a Service Desk or similar role
- Diligent and logical approach with strong problem-solving skills
- Excellent customer-focused approach and commitment to service delivery
- Ability to prioritize workload and manage multiple tasks
We offer a competitive salary of £25,000 - £28,000 per annum, plus company benefits.
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