Help Desk Specialist

1 day ago


Maidenhead, United Kingdom Reboot Recruit Ltd Full time

The Help Desk Specialist will play a crucial role in providing exceptional technical support to our clients. As part of our dynamic team, you will be responsible for resolving IT-related issues, ensuring prompt and efficient service delivery.

Key Responsibilities:

  • Provide first-level support for hardware, software, and network issues
  • Utilize remote access tools to troubleshoot and resolve problems
  • Collaborate with senior engineers to develop and implement solutions
  • Document knowledgebase with client information and fixes

Requirements:

  • 1-2 years' experience in a Service Desk or similar role
  • Diligent and logical approach with strong problem-solving skills
  • Excellent customer-focused approach and commitment to service delivery
  • Ability to prioritize workload and manage multiple tasks

We offer a competitive salary of £25,000 - £28,000 per annum, plus company benefits.



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