Technical Field Infrastructure Specialist
1 month ago
DevFinders, a highly respected high-tech organization, is seeking a dedicated and proactive IT Field Infrastructure Specialist to join their team.
This position is perfect for a motivated professional who thrives in a fast-paced, high-energy environment and is passionate about advancing their career within a company that values innovation and professional growth.
As a Field Infrastructure Specialist, you'll play a crucial role in delivering top-tier, hands-on technical support, helping clients maintain smooth, efficient operations through expert troubleshooting and proactive solutions on the clients' site.
This role offers the opportunity to collaborate with leading businesses, tackle challenging projects, and contribute to a team that emphasizes exceptional service.
Responsibilities- Manage incoming requests incidents/requests from the help desk.
- Provide customers with timely updates to their cases in line with Service Level Agreements.
- Escalate high priority issues to Line Management.
- Complete regular tasks in line with Service Desk procedures.
The ideal candidate will have at least 5 years' experience in a similar role and possess strong customer support, written and verbal communication, and teamwork skills. They should also be able to problem solve independently and work effectively in a fast-paced environment.
Salary: £40,000 - £50,000 per year depending on experience. Benefits include 40 days paid holiday annually, a partnership scheme where you will receive a share in the profit of the business, and a business card for business travel.
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