Counter Lead

2 weeks ago

Sheffield, Sheffield, United Kingdom Aveda Full time
Aveda Counter Lead Opportunity

We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Key Responsibilities:
  • Develop and execute a business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
  • Lead a high-performing team to achieve sales and customer service targets, and provide coaching and development opportunities to team members.
  • Manage retail operations, including inventory and facilities management, and cash reconciliation.
  • Create and execute in-store events to drive sales and customer engagement.
  • Work collaboratively with the team to achieve business objectives and provide exceptional customer service.
Requirements:
  • Proven retail management/assistant retail management experience preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation.
  • Proven track record of leading a team to achieve sales and customer service targets.
  • Experience of creating and executing in-store events.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.

Aveda is an equal opportunities employer and welcomes applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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