Chief Delivery Officer

4 weeks ago

Andover, Hampshire, United Kingdom Thegradcafe Full time
Job Description

As the Chief Delivery Officer, you will be responsible for leading the delivery of our platform solutions to customers worldwide. This role requires a strategic thinker with strong analytical and problem-solving skills, capable of synthesizing complex information and making data-driven decisions.

Key Responsibilities
  1. Develop and implement a comprehensive strategic plan for global platform delivery and operations, aligned with the company's overarching goals and objectives.
  2. Oversee the end-to-end delivery of our platform solutions to customers worldwide, ensuring high-quality, timely delivery that meets or exceeds customer expectations.
  3. Drive operational excellence across all facets of platform delivery and operations, including resource allocation, project management, and performance optimization.
  4. Identify delivery and operational goals, priorities, and initiatives based on industry best practices, business requirements, and risk assessments.
  5. Define and implement delivery processes, procedures, and controls to ensure standardization of delivery practices across all platforms and services.
  6. Collaborate closely with cross-functional teams, including product development, sales, marketing, and customer support, to ensure alignment of platform delivery and operations with overall business objectives.
  7. Foster effective communication and collaboration channels to promote information sharing and consistent delivery practices.
  8. Champion a customer-centric approach to platform delivery and operations, prioritizing customer satisfaction, feedback, and insights to drive continuous improvement and innovation.
  9. Establish and monitor key performance indicators (KPIs) and metrics to track the performance of platform delivery and operations, providing regular reporting and insights to senior leadership.
  10. Build and develop a high-performing team of platform delivery and operations professionals, fostering a culture of excellence, collaboration, and continuous learning.
  11. Provide guidance and support in incident investigations, root cause analysis, and remediation activities.
  12. Identify potential risks and challenges in platform delivery and operations and develop strategies to mitigate risks and ensure business continuity and resilience.
  13. Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.
  14. Make Quality Decisions - Making good and timely decisions that keep the organization moving forward.

Qualifications:

  1. Proven experience of leading a significant delivery function in a global organization.
  2. Significant experience in building lasting relationships with senior leaders, peers, functional and divisional teams.
  3. Strong business acumen with demonstrable ability to see the big picture and offer solutions aligned to the wider company group and regional strategy.
  4. Experience leading an organization through large scale technology transformation and change.
  5. Extensive experience (20+ years) in a senior leadership role overseeing global platform delivery and operations for a large (> $1B revenue) organization.
  6. Bachelor's degree in business, engineering, computer science, or a related field.
  7. Proven track record of success in strategic planning, execution, and optimization of platform delivery and operations at scale.
  8. Strong understanding of SaaS platform technologies, delivery methodologies, and best practices, with the ability to drive innovation and excellence.
  9. Strategic thinker with strong analytical and problem-solving skills, capable of synthesizing complex information and making data-driven decisions.

This is a dynamic opportunity for a seasoned professional to lead and drive delivery and operations of platforms for a global technology company. If you possess the requisite experience and skills to excel in this role, we invite you to apply and contribute to our organization's success.

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