Service Desk Coordinator

3 weeks ago


Hamilton, South Lanarkshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

About Us: beBee Professionals is a dynamic organization that prides itself on delivering exceptional customer service.

About the Role: We are seeking a highly skilled Service Desk Coordinator to join our team in Hamilton, United Kingdom.

Salary: The estimated annual salary for this position is £25,000 - £35,000.

Job Summary:

The Service Desk Coordinator will be responsible for providing exceptional customer service and resolving queries in a timely manner. This involves handling incoming calls, emails, and chat queries from customers, providing accurate information regarding products and services, and resolving customer issues efficiently.

Key Responsibilities:

  • Handle incoming calls, emails, and chat queries from customers
  • Provide accurate information regarding products and services
  • Resolve customer issues efficiently and escalate when necessary
  • Process customer orders and manage account information
  • Keep records of customer interactions and follow-up tasks
  • Work closely with other departments to ensure customer satisfaction
  • Assist with administrative tasks when needed

Requirements:

  • Previous experience in a customer service role is preferred
  • Excellent communication and problem-solving skills
  • Ability to handle high-volume queries while maintaining attention to detail
  • Proficiency in Microsoft Office and CRM systems
  • Ability to work both independently and as part of a team
  • Flexible working hours, including weekends

What We Offer:

  • Competitive salary with performance-based incentives
  • Pension scheme and healthcare benefits
  • Training and development opportunities
  • Supportive work environment with clear career progression
  • Flexible working options


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