Service Desk Coordinator
3 weeks ago
About Us: beBee Professionals is a dynamic organization that prides itself on delivering exceptional customer service.
About the Role: We are seeking a highly skilled Service Desk Coordinator to join our team in Hamilton, United Kingdom.
Salary: The estimated annual salary for this position is £25,000 - £35,000.
Job Summary:
The Service Desk Coordinator will be responsible for providing exceptional customer service and resolving queries in a timely manner. This involves handling incoming calls, emails, and chat queries from customers, providing accurate information regarding products and services, and resolving customer issues efficiently.
Key Responsibilities:
- Handle incoming calls, emails, and chat queries from customers
- Provide accurate information regarding products and services
- Resolve customer issues efficiently and escalate when necessary
- Process customer orders and manage account information
- Keep records of customer interactions and follow-up tasks
- Work closely with other departments to ensure customer satisfaction
- Assist with administrative tasks when needed
Requirements:
- Previous experience in a customer service role is preferred
- Excellent communication and problem-solving skills
- Ability to handle high-volume queries while maintaining attention to detail
- Proficiency in Microsoft Office and CRM systems
- Ability to work both independently and as part of a team
- Flexible working hours, including weekends
What We Offer:
- Competitive salary with performance-based incentives
- Pension scheme and healthcare benefits
- Training and development opportunities
- Supportive work environment with clear career progression
- Flexible working options
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