Sales Technology Adoption Manager

2 weeks ago

London, Greater London, United Kingdom Digital Realty Full time

As a Sales Technology Adoption Senior Manager at Digital Realty, you will play a pivotal role in driving the successful adoption of our sales technology solutions across our sales teams, helping to achieve a positive return on investment for the business.

You will be responsible for empowering employees to get the most out of our digital tools and maximizing their work productivity in existing systems.

The Sales Technology Adoption Senior Manager builds partnerships between sales users, leaders, and our IT Product team to help leaders and their teams appreciate the value and benefits of technology and to help our IT Product team understand the needs and challenges of the business to provide better solutions.

The role will help manage technology changes through continuous training to users, onboarding new hires, ensuring adoption of new business processes and working practices as needed, and acquiring the necessary skills to use new systems.

They will be responsible for measuring and tracking usage of the user community and reporting on it on a regular basis.

They will have a good understanding of all sales-related technology and how the various technologies work together to help drive collaboration and efficiency across systems.

Sales Training:
  • Lead the onboarding process for new sales hires on system adoption and processes, ensuring a smooth transition into Digital Realty.
  • Develop and deliver training sessions for both new and existing sales employees, facilitating effective use of our sales technology solutions.
  • Assist in the development of training materials and/or videos.
Change Management:
  • Develop change management strategies to support our end users in adopting new technologies and processes.
  • Identify potential challenges and proactively address them to minimize resistance and maximize adoption.
  • Share best practices on how to get the most value from our technology solutions.
Sales Engagement:
  • Serve as the primary point of contact for the sales teams for system and process adoption, addressing any questions or concerns they may have.
  • Build strong relationships with the sales teams to understand their needs and provide support throughout their journey.
  • Gather feedback from the end users regarding their experiences with the systems.
  • Work with product owners to prioritize improvements that will have the most impact on our user community.
Performance Monitoring and Reporting:
  • Monitor sales teams' usage and adoption metrics to track progress and identify areas for improvement.
  • Generate regular reports and insights to inform internal stakeholders about the success of technology adoption efforts.

Proven experience in a client-facing role, preferably in technology adoption, customer success, or consulting.

Strong understanding of change management principles and methodologies.

An overview or strong all-round appreciation of technology and how it can deliver business value.

Knowledge of Oracle CPQ, MS Office.

Knowledge of Clari, Xactly, ServiceNow (preferred).

Work with content owners to evangelize the tools, training, and best practices.

Bachelor's degree in Business Administration, Information Technology, or a related field.

Advanced level user of MS Office applications, in particular PowerPoint and Excel.

Fluent in Business-level English (written and orally) - other European languages an advantage.

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