Supervisor - Luxury Fashion Retailer

1 week ago

Sheffield, Sheffield, United Kingdom Frasers Group Full time

About Us

FLANNELS is a luxury fashion destination for men and women, offering an edit of over 100 brands from established international designers to contemporary labels.

We are committed to providing an elegant and timeless shopping experience, with a focus on exceptional customer service and a curated selection of luxury brands.

The Role

We are seeking a Supervisor to join our team in our Luxury Flagship Store in Sheffield, Meadowhall.

The successful candidate will be responsible for:

  • Supporting the daily workload and delegating tasks to the team
  • Supervising work, checking completion, and delivering to expectations set by the line manager
  • Using business communication tools to complete tasks and ensure the team understands key functions
  • Understanding all processes and procedures and setting an example for others
  • Demonstrating good practice with seasonal guidelines, campaigns, and merchandising principles
  • Supporting the maintenance of the store environment and housekeeping standards
  • Understanding company policy and rules regarding security measures and demonstrating compliance and controls
  • Understanding how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understanding product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understanding and delivering to merchandising guidelines to ensure effective product placement and meeting the expectations of brand partners
  • Understanding KPI targets and expectations to achieve results
  • Demonstrating commercial awareness and adopting the right product, place, and time compliance
  • Engaging with and feeding back issues to contribute to the wider business
  • Supporting senior management to coach the team
  • Demonstrating strong, positive communication to all levels, motivating the team, and building good working relationships within the store

Requirements

The ideal candidate will have:

  • Experience of leading a team within a retail environment
  • Knowledge of and passion for luxury brands
  • Ability to drive sales through excellent service
  • Understanding of visual presentation and how to impact the sales floor commercially
  • Ability to motivate a team with effective communication

Please note that this is a fixed-term maternity cover contract.

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