Front Office Associate

2 weeks ago


West London, United Kingdom Dorsett Shepherds Bush Full time

We are seeking a skilled Front Office Associate to join our team at Dorsett Shepherds Bush London. This exciting opportunity enables you to develop your career within the hospitality industry and expand your expertise across our Rooms Division. You will be responsible for providing exceptional customer service in our busy front office reception area, handling guest inquiries, and resolving problems. To succeed in this role, you must possess excellent communication skills, sound organizational abilities, and a keen eye for detail.

As a Front Office Associate, you will be the first point of contact for our guests, making a lasting impression on their experience. You will work closely with our team to ensure seamless check-in and check-out processes, respond to guest queries, and resolve any issues that may arise. Your strong communication skills, organizational abilities, and attention to detail will enable you to excel in this role.

In return for your hard work and dedication, you will enjoy a range of benefits, including:

  • 28 Days Holidays
  • Meals on Duty
  • Associate discounted rates with our hotels
  • Training and Development Opportunities
  • Auto Enrolment Pension
  • Dry Cleaning
  • Free Eye test for VDU users
  • Free Dry Cleaning
  • Service Charge
  • Social Events

Dorsett Shepherds Bush is a listed building with 317 rooms and 3 meeting rooms. We pride ourselves on delivering exceptional guest experiences in a beautiful hotel with comfortable and well-appointed rooms. We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates. Thank you for considering this opportunity with Dorsett Shepherds Bush London.



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