Luxury Retail Advisor

2 weeks ago


Wilmslow, Cheshire East, United Kingdom Frasers Group Full time

As a key member of the Flannels team, you will play a vital role in delivering exceptional customer experiences and providing expert advice on luxury fashion and accessories.

Our Personal Shopper Advisors are the face of Flannels, offering a highly tailored shopping experience to discerning clients. You will be responsible for building long-lasting relationships with customers, understanding their needs, and providing expert advice on luxury fashion and accessories.

Key Responsibilities:

  • Provide personalized shopping experiences to each customer, offering styling advice and recommendations.
  • Develop and nurture strong relationships with customers, ensuring loyalty and repeat business.
  • Stay up-to-date with the latest trends, designers, and product knowledge to assist customers effectively.
  • Meet and exceed individual sales targets while delivering exceptional customer service.
  • Work closely with other departments to ensure that clients' needs are met and exceeded.
  • Previous experience in a similar role or luxury retail environment is preferred.
  • Passionate about fashion, with extensive knowledge of luxury brands and designers.
  • A people-person with excellent communication and interpersonal skills.
  • Target-driven with a proactive approach to achieving sales goals.
  • Ability to work in a fast-paced, client-focused environment.
  • Strong organizational skills and attention to detail.
  • A competitive pay structure.
  • Flexible working arrangements.
  • Monthly group rewards and recognition.
  • In-store uniform discount.
  • Additional sales commission earnings.
  • Group-wide 20% discount across all Frasers Group brands.
  • Discounted gym membership.
  • Access to a range of development courses with national qualifications.

This role requires flexibility and adaptability, as hours may vary from week to week. We reserve the right to close this vacancy once sufficient applications are received.


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