Luxury Retail Supervisor

5 days ago

Wilmslow, Cheshire East, United Kingdom Frasers Group Full time

At Flannels, we are looking for a skilled Luxury Retail Supervisor to lead our team at our Alderley Edge boutique.

Ongoing Responsibilities:

• Drive the commercial performance of the boutique on a day to day basis whilst leading the team to deliver an exceptional service

• Oversee and execute all operational responsibilities related to running the store

• Build an engaged and loyal customer base

• Connect directly with clients to inspire fashion styling, receive inquiries and sell desired items

• Create and maintain customer profiles via Flannels' clienteling tool

• Build and own a personal client book

• Research, source and find products to satisfy clients' requests and needs

• Monitor correspondence and ensure prompt response to all enquiries

• Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events

• Work closely with the internal departments that improve the overall customer journey and feedback on client trends

• Ensure timely outreach to all clients

• Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally

• Achieve yearly targets and KPIs

Requirements:

• Fashion or Marketing degree, or a previous role in the luxury consumer retail sector ideally in customer service roles (as a plus)

• Background in a retail leadership management role

• Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.

• Experience working in a personal shopping/styling role is desired

• Deep product and brand awareness in the luxury goods market and high net worth client base

• Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines

• An eye for detail and outstanding organisational skills are essential

• Hyper-interest in global fashion trends and the luxury market

• Proficient in MS office, including, Word, Excel, CMS, CRM & Clienteling system

You will benefit from:

  • Basic salary £28,256 per annum
  • Incentive Bonus Scheme
  • Commission across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme (watch this video to find out more)
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands

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