Luxury Retail Store Manager

4 weeks ago


Wilmslow, Cheshire East, United Kingdom Frasers Group Full time

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.


To continue our growth, we are seeking a passionate Retail Store Manager to lead our team at our luxury boutique in Alderley Edge. The ideal candidate will drive the commercial performance of the boutique on a day-to-day basis, while leading the team to deliver an exceptional service.


The successful candidate will oversee and execute all operational responsibilities related to running the store, including contributing to Personal Shopping / Stylist / Social Media & Marketing team events, ensuring timely outreach to all clients, and maintaining a deep product and brand awareness in the luxury goods market and high net worth client base.


We offer a competitive basic salary, Incentive Bonus Scheme, Long Service awards, and a range of benefits including 28 Days Holiday, 50% Instore Uniform Discount, Discounted Gym membership, and Group Wide 20% Discount across all Frasers Group brands.


The ideal candidate will have a Fashion or Marketing degree, or a previous role in the luxury consumer retail sector, ideally in customer service roles, and a background in a retail leadership management role. They will also possess outstanding written and verbal communication skills, excellent customer service, negotiation and interpersonal skills, and proficiency in MS office, including Word, Excel, CMS, CRM & Clienteling system.


This is a store-based role, based at our Alderley Edge location, 5 days over 7, which will include a variety of working hours including evenings and weekend work.



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