Luxury Retail Supervisor

4 weeks ago

Wilmslow, Cheshire East, United Kingdom Frasers Group Full time

As a key member of the Flannels team, you will be responsible for driving the commercial performance of our luxury Alderley Edge boutique on a day-to-day basis. This will involve leading a team to deliver an exceptional customer service experience, overseeing operational responsibilities, and building a loyal customer base.

Ongoing Responsibilities:

  • Drive the commercial performance of the boutique, leading the team to deliver exceptional customer service
  • Oversee and execute all operational responsibilities related to running the store
  • Build an engaged and loyal customer base
  • Connect directly with clients to inspire fashion styling, receive inquiries, and sell desired items
  • Create and maintain customer profiles via Flannels' clienteling tool
  • Build and own a personal client book
  • Research, source, and find products to satisfy clients' requests and needs
  • Monitor correspondence and ensure prompt response to all enquiries
  • Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events
  • Work closely with internal departments to improve the overall customer journey and feedback on client trends
  • Ensure timely outreach to all clients
  • Act as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
  • Achieve yearly targets and KPIs

Requirements:

  • Fashion or Marketing degree, or a previous role in the luxury consumer retail sector ideally in customer service roles
  • Background in a retail leadership management role
  • Outstanding written and verbal communication skills, along with excellent customer service, negotiation, and interpersonal skills
  • Experience working in a personal shopping/styling role is desired
  • Deep product and brand awareness in the luxury goods market and high net worth client base
  • Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
  • An eye for detail and outstanding organisational skills are essential
  • Hyper-interest in global fashion trends and the luxury market
  • Proficient in MS office, including Word, Excel, CMS, CRM & Clienteling system

You will benefit from a competitive basic salary, incentive bonus scheme, monthly group rewards and recognition, long service awards, and more.

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