Luxury Hotel Ambassador

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Accor Full time

At Fairmont St. Andrews, we are seeking a highly motivated and charismatic individual to join our Front of House team as a Concierge. As a key ambassador for our resort, you will be responsible for delivering a personalized and luxurious experience to our guests, building strong relationships and anticipating their every need.

Key Responsibilities:

  • Deliver a warm and welcoming greeting to all guests, providing a seamless and friendly check-in/check-out service.
  • Provide assistance with luggage and travel arrangements, ensuring a smooth and hassle-free experience for our guests.
  • Develop strong relationships with repeat and new guests, understanding their preferences and delivering exceptional service.

Requirements:

  • A bright and engaging personality, with a passion for delivering exceptional customer service.
  • A desire to continually enhance the guest experience and promote the resort and local area.
  • High standards of grooming, presentation, and professionalism.
  • A team player with excellent communication skills and a willingness to learn and develop.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for growth and development within the resort.
  • A dynamic and supportive team environment.
  • Access to our staff shuttle service, canteen, and other employee benefits.


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