Head of Strategic Banking Propositions

2 days ago


Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time

Lloyds Banking Group is on an exciting journey to become the leading UK digitally-led relationship bank. As the Head of Strategic Banking Propositions, you will play a key role in strengthening, deepening and growing our customer relationships within Business and Commercial Banking (BCB).

You will be accountable for four critical strategic initiatives across the BCB business unit: Strategy & Propositions; Sector & Segmentation; Customer Experience & Insight; and Social Sustainability.

Your main responsibilities will include leading on strategy development for BCB, leveraging external best practice and emerging trends to inform our approach. You will have a leading role in setting the direction beyond the current strategic cycle to ensure we're prepared for the future.

Additionally, you will lead the sector and segment proposition centre of excellence, liaising with various stakeholders across the Group to formulate clear and succinct customer-focused, commercially driven propositions in our chosen sectors and segments.

This role involves overseeing the strategic view of the products and propositions that we offer to clients across channels, sectors, and segments. You will ensure our strategic participation choices and our customer propositions are mutually supporting.

You will also lead the BCB customer experience programme and drive collaboration on resolution of customer experience pain points. Proactively monitoring performance across segments, processes, and channels to assess delivery of key customer and value outcomes utilising data and insight is another key responsibility.

In this role, you will lead our social sustainability and inclusive business agenda, driving improvements to access to finance to under-represented groups and regions whilst delivering commercial value for the business.

A successful candidate will possess excellent leadership skills, including the ability to motivate a team to work together to achieve a common goal and to achieve extraordinary results. Strong analytical and problem-solving skills, as well as the ability to make sense of complex information, are essential.

A salary of £120,000 per annum, plus benefits, is offered for this position. Benefits include a generous pension contribution of up to 15%, an annual bonus award, subject to Group performance, share schemes including free shares, and a range of wellbeing initiatives and generous parental leave policies.


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