Culinary Operations Manager
4 weeks ago
About the Role:
As a key partner to our clients, the National Account Director plays a pivotal role in shaping the overall business strategy and driving growth. This position oversees all culinary, cafe, hospitality, events, vending, and guest service operations, ensuring exceptional service, consistency, and innovation are delivered to our clients in London and regionally.
Key Responsibilities:
- People:
- To foster a culture of excellence, where timely feedback and challenging underperformance are key.
- Ensure the management team continually develops and proactively manages their teams to maintain performance levels and engagement.
- Recruit, manage, and develop a high-performing team.
Finances:
- Deliver profit for Compass through leading the managers in the delivery of their financial and operational targets through weekly and monthly reporting and forecasting.
- Review and challenge labour structures and ratios. Work with Executive Chef to ensure food concepts are profitable and fit to the requirements of individual sites.
- Develop the customer strategy and work with relevant parties to ensure the tools are in place to support its delivery.
- Construct forecasts and analytical models.
Business Operations:
- Develop plans to materialize strategy and analyze business proposals.
- Assess the contract's operational and strategic performance.
- Align processes, resources-planning, and department goals with overall strategy.
- Support and provide insight into significant organizational changes.
- Educate senior stakeholders in making effective decisions.
- Monitor and analyze industry trends and market changes.
Requirements:
- Strong influencing, coaching, and people development skills.
- Experience of leading and managing large and complex teams over multiple geographical locations to deliver results.
- A self-starter who is excited about food, service, and people.
- Able to quickly build partnership relationships with key stakeholders.
- Ability to drive change with effective project and stakeholder management skills.
- Experience of working with a client group based in multiple locations.
- Excellent written and verbal communication skills.
- A proactive, pragmatic, and commercial approach.
Join a company that values:
Food, service, and people-focused culture
Restaurant Associates:
A leading company in the hospitality sector, delivering exceptional service and culinary experiences to our clients.
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