SaaS Client Advocacy Specialist

3 weeks ago


London, Greater London, United Kingdom Neulinx Full time
About the Position

We are seeking an experienced Client Relations Manager to join our Proptech company in London. This is a great opportunity to develop your career, drive client success, and contribute to a rapidly growing business.

Key Responsibilities:

  • Owning the client relationship, ensuring seamless communication, and delivering tailored solutions.
  • Building trust with clients through proactive engagement, regular check-ins, and impactful collaboration.
  • Identifying opportunities for upselling new features and expanding client accounts, leveraging commercial instincts and expertise.
  • Acting as the voice of the client within the business, informing continuous improvement through client needs and feedback.

Requirements

  • At least two years' experience in SaaS or Proptech, with a proven track record of delivering exceptional results.
  • Strong communication and interpersonal skills, with the ability to build trust and advocate for client needs.
  • Tech-savviness and resourcefulness, using tools like Google Sheets, Excel, and CRMs to drive efficiency.

What We Offer

  • A competitive salary of £45,000 - £50,000 (dependent on experience).
  • A collaborative and supportive work environment, fostering knowledge-sharing and teamwork.
  • Opportunities for growth and professional development within a dynamic and innovative company.
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