Customer Service Representative
2 weeks ago
Job Title: Customer Service Advisor
Location: Severn Trent, Pride Park
Contract Type: 9-Month Fixed Term Contract
Salary: £13.32 per hour
Hours: 37 hours per week on a rotational shift pattern
Shift Pattern:
- Early Shift: 06:30 - 14:30 (2 weeks out of 10)
- Day Shift: 08:00 - 16:00 (7 weeks out of 10)
- Late Shift: 12:00 - 20:00 (2 weeks out of 10)
- Weekend Shifts: 06:30 - 16:00 (2 weekends out of 10)
Role Overview:
As a Customer Service Advisor within the Planning & Scheduling function at Severn Trent, you will play a vital role in our Field and Contact Centre operations. You will be responsible for managing and scheduling the workflow for our field operatives and technicians, ensuring that all work is completed on time and to the highest standard. This role requires close collaboration with external suppliers, field managers, operatives, local planning authorities, and customers.
Key Responsibilities:
- Scheduling & Prioritization: Use our corporate planning tool, Click, to prioritize and schedule customer-appointed and proactive work for field technicians and repair crews.
- Customer Liaison: Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
- Compliance & Quality Assurance: Work closely with local operational teams and highway authorities to ensure that all work complies with local regulations and is completed to the highest quality.
- Service Level Management: Manage workflow against service levels and KPIs to meet both customer and business objectives.
- Continuous Improvement: Proactively seek opportunities to improve processes and contribute ideas in local meetings and continuous improvement groups.
- Jeopardy Management: Redistribute work throughout the day as priorities and service levels change to meet customer and business needs.
Experience & Capabilities:
To be successful in this role, you should possess:
- IT Skills: Strong proficiency in Microsoft Office suite.
- Pressure Management: Ability to work under pressure in a dynamic and changing environment.
- Communication: Excellent communication skills with experience in managing customer expectations.
- External Liaison: Experience in liaising with external bodies such as highway authorities and local councils.
- Analytical Skills: Ability to interpret and analyze complex information.
- Target-Driven: Experience working to service levels and individual targets.
Why Work with Us:
At Severn Trent, you will be part of a dynamic team where your contributions directly impact our operations and customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we encourage you to apply.
-
Customer Service Representative
4 months ago
South West London, United Kingdom Southern Kitchen Full timeA growing catering business that specialises in BBQ, burgers & regional food from the American South is looking for a Customer Service Representative to help deliver fetes & festivals, private parties and corporate events, helping to take the company next step in its catering journey. The company started over lock-down, providing delivery and take-away meals...
-
Sales and Customer Service Representative
3 weeks ago
South East England, United Kingdom SLS Recruitment Ltd Full time £24,000 - £30,000About the RoleWe are seeking a highly motivated and enthusiastic Sales and Customer Service Representative to join our team at SLS Recruitment Ltd. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesProvide excellent customer service and...
-
Customer Service Representative
3 weeks ago
West Malling, United Kingdom Reed Full timeI am currently recruiting for a Customer Service Representative to join my client on a 12 month FTC, providing maternity cover. The ideal candidate will have customer service experience in an office environment. Day to Day role as a Customer Service Representative – Providing helpdesk support and advice via telephone and email to customers.Manage queries,...
-
Customer Service Representative
1 day ago
South West England, United Kingdom Adecco Full timeCustomer Service Advisor OpportunityWe are seeking a dedicated and dynamic Customer Service Advisor to join our team at a leading organisation in the customer service industry.About the RoleAs a Contact Centre Advisor, you will be the first point of contact for inbound calls from valued customers. Your main goal will be to resolve their queries and provide...
-
Customer Service Representative
1 day ago
South West England, United Kingdom Adecco Full timeCustomer Service Advisor OpportunityWe are seeking a dedicated and dynamic Customer Service Advisor to join our team at a leading organisation in the customer service industry.About the RoleAs a Contact Centre Advisor, you will be the first point of contact for inbound calls from valued customers. Your main goal will be to resolve their queries and provide...
-
Customer Service Representative
3 weeks ago
South West England, United Kingdom Morson Talent Full timeJob Title: Customer Service AdvisorJob Summary:We are seeking a highly skilled Customer Service Advisor to join our team at Morson Talent. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our field and contact centre activities.Key Responsibilities:Scheduling...
-
Customer Service Representative
3 weeks ago
South West England, United Kingdom Morson Talent Full timeJob Title: Customer Service AdvisorJob Summary:We are seeking a highly skilled Customer Service Advisor to join our team at Morson Talent. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our field and contact centre operations.Key Responsibilities:Scheduling...
-
Customer Service Representative
3 weeks ago
South West England, United Kingdom Morson Talent Full timeJob Title: Customer Service AdvisorJob Summary:We are seeking a highly skilled Customer Service Advisor to join our team at Morson Talent. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our field and contact centre operations.Key Responsibilities:Scheduling...
-
Customer Service Representative
1 week ago
South West England, United Kingdom Parkside Office Professional Full timeCustomer Service CoordinatorWe are seeking an experienced Customer Service Coordinator to join our team at Parkside Office Professional. As a key member of our customer-facing team, you will be responsible for managing all customer orders, shipping, and invoicing related to orders received from our regional sales offices.Key Responsibilities:Manage all sales...
-
Customer Service Representative
1 week ago
South West England, United Kingdom Parkside Office Professional Full timeCustomer Service CoordinatorWe are seeking an experienced Customer Service Coordinator to join our team at Parkside Office Professional. As a key member of our customer-facing team, you will be responsible for managing all customer orders, shipping, and invoicing related to orders received from our regional sales offices.Key Responsibilities:Manage all sales...
-
Customer Service Representative
5 days ago
South West England, United Kingdom Elevation Recruitment Group Full timeCustomer Care Coordinator OpportunityElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Coordinator to join our client in the Construction Industry. This is a fully remote fixed-term contract for 12 months.Key Responsibilities:Provide exceptional customer service, prioritizing the customer experience in all...
-
Customer Service Representative
5 days ago
South West England, United Kingdom Elevation Recruitment Group Full timeCustomer Care Coordinator OpportunityElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Coordinator to join our client in the Construction Industry. This is a fully remote fixed-term contract for 12 months.Key Responsibilities:Provide exceptional customer service, prioritizing the customer experience in all...
-
Customer Service Representative
3 weeks ago
South West England, United Kingdom Elevation Recruitment Group Full timeElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Specialist for our client in the Construction Industry. This is a fully remote, fixed-term contract opportunity.Key Responsibilities:Provide exceptional customer service, prioritizing the customer experience in all interactions.Develop a thorough understanding of NHBC...
-
Customer Service Representative
3 weeks ago
South West England, United Kingdom Elevation Recruitment Group Full timeElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Specialist for our client in the Construction Industry. This is a fully remote, fixed-term contract opportunity.Key Responsibilities:Provide exceptional customer service, prioritizing the customer experience in all interactions.Develop a thorough understanding of NHBC...
-
Customer Service Representative
7 days ago
South West England, United Kingdom Elevation Recruitment Group Full timeCustomer Care Coordinator OpportunityElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Coordinator to join our client in the Construction Industry. This is a fully remote fixed-term contract for 12 months.Key Responsibilities:Provide exceptional customer service, prioritizing the customer experience in all...
-
Customer Service Representative
7 days ago
South West England, United Kingdom Elevation Recruitment Group Full timeCustomer Care Coordinator OpportunityElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Coordinator to join our client in the Construction Industry. This is a fully remote fixed-term contract for 12 months.Key Responsibilities:Provide exceptional customer service, prioritizing the customer experience in all...
-
Customer Service Representative
9 hours ago
South West England, United Kingdom Elevation Recruitment Group Full timeCustomer Care Coordinator OpportunityElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Coordinator to join our client's team in the Construction Industry.This is a fully remote, fixed-term contract for 12 months, offering a competitive salary of £28,000-£35,000 PA.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
1 day ago
South West England, United Kingdom Elevation Recruitment Group Full timeCustomer Care Coordinator OpportunityElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Coordinator to join our client's team in the Construction Industry.This is a fully remote, fixed-term contract for 12 months, offering a competitive salary of £28,000-£35,000 PA.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
2 weeks ago
South West England, United Kingdom Elevation Recruitment Group Full timeElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Specialist for our client in the Construction Industry. This is a fully remote, fixed-term contract opportunity.Key Responsibilities:Provide exceptional customer service, prioritizing the customer experience in all interactions.Develop a thorough understanding of NHBC...
-
Customer Service Representative
2 weeks ago
South West England, United Kingdom Elevation Recruitment Group Full timeElevation Recruitment Group is excited to be exclusively recruiting for a Customer Care Specialist for our client in the Construction Industry. This is a fully remote, fixed-term contract opportunity.Key Responsibilities:Provide exceptional customer service, prioritizing the customer experience in all interactions.Develop a thorough understanding of NHBC...
